Sep 2019 – Jan 2023 · 3 yrs 4 mos

• Urban Company’s vision is to empower millions of service professionals worldwide to become micro-service entrepreneurs. Prior to joining Urban Company, most of these professionals, be it beauty therapists, cleaners, tradies etc. would typically earn AUD $1500 - 1800 per month, working for a local shop, aggregator or as a freelancer. The Urban Company platform enables these professionals to become micro-entrepreneurs by helping them in 5 key areas:
• 1. Branding and Customer Access: Working as an individual franchisee of Urban Company
• 2. Financing Access: Opening bank accounts, access to loans, insurance etc.
• 3. Tech Led Service Standardisation: Standardising the service - creating SKUs, fixed and transparent pricing, clear service deliverables, defined SOPs, delivery tracking, payment systems, reviews etc., to help remove friction from the service experience
• 4. Training: Soft and Skills Training imparted in person and via the app
• 5. Consumables Supply Chain: Purchasing consumables needed for service delivery in bulk
• This helps service professionals become more organised and multiplies their earnings by a factor of 1.5-2x easily.

Sep 2018 – Aug 2019 · 11 mos

• Worked with top tier consulting firms like BCG as a Subject Matter Expert (SME) on marketplace businesses
• Designed and implemented growth and market entry strategies for an FMCG startup
• Conducted career counselling and mock interviews for MBA aspirants of top tier global B-Schools
• Drove 20,000 kms on a cultural exchange road trip across India, Nepal and Bhutan

Feb 2015 – Sep 2018 · 3 yrs 7 mos

• Strategy & Business Development
• Laid the foundation of the business with the founders and led the national and international expansion
• Conceptualised the operating model, started and scaled 30+ services such as beauty at home, plumbing, electrical, home cleaning, pest control, dry cleaning etc., currently delivering 25,000+ jobs/day across India
• Leadership & People Management
• Led a team of 143 members across different business and functions, with 1 country head, 8 city general managers and 5 business heads as direct reports
• Product & Customer Experience
• Worked closely with the product team to design and implement key features of the customer and partner app

Apr 2014 – Feb 2015 · 10 mos · Noida Area, India

• Program head and managing editor of CIO Straight Talk, one of Indian IT industry’s first CIO-centric, integrated thought leadership branding platform
• Organised Straight Talk events across the globe to engage senior leaders and decision makers to improve the brand recall of HCL Technologies
• Published 2 editions of Straight Talk magazine with interviews of CIOs from Fortune 500 companies, held periodic webinars and managed a community of 1300+ senior IT executives

May 2013 – Apr 2014 · 11 mos · Washington D.C. Metro Area

• Business process optimisation and transformation of billing & payments work-stream for one the largest cable operator in USA
• GIS platform diagnostic and gap analysis for 4G/LTE greenfield rollout for the largest telecom player in India
• Market research on the global OTT platforms for one of the biggest blue-chip companies in the USA
• Business plan evaluation and state of industry workshops for a major telecom client in the US for their home solutions and wire-line business

Jul 2008 – Dec 2011 · 3 yrs 5 mos · Santa Clara, CA

• Led a verification team of 14 people located across the globe for physical design of Tegra 3 mobile processor, a project that generated 2012 Q2 revenue of $179.7 million
• Collaborated with 8 teams ranging from architecture to the marketing team to communicate the requirements and status of the project, leading to reduction in the expected project completion time by a month
• Received an early promotion in less than 2 years and multiple salary hikes for exhibiting excellent leadership and responsibility traits

Jan 2008 – May 2008 · 4 mos · Austin, Texas Area

May 2007 – Aug 2007 · 3 mos · San Diego, California