Apr 2020 – Sep 2025 · 5 yrs 5 mos · Noida, Uttar Pradesh, India · Hybrid

• Owned end-to-end architecture, delivery, and live-site operations for reliability, automation, and decision-support systems powering large-scale cloud services.
• Led the design and ownership of an incident automation platform (Azure Logic Apps), saving 2,000+ developer hours annually and significantly reducing manual operational effort.
• Architected service-wide observability (logging, health signals, monitors), improving reliability from ~80% to 95% and strengthening production readiness.
• Built a deployment regression detection service that reduced on-call incidents by ~30% and improved release confidence.
• Drove chaos engineering initiatives to validate resilience, resulting in 15% lower capacity requirements and ~10% infrastructure cost reduction.
• Designed automated telemetry lifecycle controls to prevent stale data from inflating costs and eliminate recurring budget leakage.
• Delivered operational data platforms (Power BI, Azure Data Explorer) to surface real-time KPIs, enabling data-driven decisions across reliability, capacity planning, and leadership reviews.
• Led global on-call operations with a team of 10+ engineers, driving structured incident response, RCAs, and mentoring engineers in live-site practices to reduce escalations.
• Designed and implemented AI-enabled systems, including an LLM-based retrieval (RAG) solution integrating 1,000+ troubleshooting guides to reduce time-to-resolution during incidents, and ML-driven analysis of request patterns to inform capacity planning and infrastructure cost optimization.

Mar 2018 – Apr 2020 · 2 yrs 1 mo · Noida Area, India · On-site

• Led modernization and scaling of core user-facing services for a high-traffic consumer platform, with ownership spanning system design, performance, and critical growth workflows.
• Drove the end-to-end migration of the User Service from PHP to Java (Spring Boot) with a React-based frontend, rebuilding the service to improve scalability, maintainability, and long-term cost efficiency.
• Delivered and stabilized mission-critical workflows including user registration, login, and verification, supporting high concurrency and sustained traffic growth.
• Identified and optimized performance bottlenecks in MySQL read paths, reducing worst-case query latency to sub-200 ms and significantly improving backend responsiveness and user experience.
• Designed and implemented behavior-based targeting mechanisms for Facebook and Google Ads using user activity signals, increasing marketing efficiency and conversion effectiveness.
• Integrated WhatsApp messaging into key user workflows, strengthening communication loops between buyers and sellers and improving engagement across the platform.
• This role strengthened my foundation in designing scalable, data-informed systems and balancing product velocity with performance, reliability, and long-term architectural health.

Mar 2015 – Nov 2016 · 1 yr 8 mos · Noida, Uttar Pradesh, India

• Real-Time Video Quality Monitoring
• Contributed to the development of a real-time web service used for quality control in OTT video streaming.
• Built a configurable map-based monitoring system that enabled operators to visualize and track stream quality geographically, improving response times for outages.
• Security & Access Control
• Designed and implemented user authentication and authorization for the company’s web-based quality control application.
• Enhanced product security while ensuring smooth user experience for broadcast operators.
• Cross-Stack Engineering
• Worked across Java, REST APIs, PostgreSQL, and JavaScript, strengthening full-stack development skills.
• Collaborated closely with product managers and QA teams to ensure the system met stringent broadcast industry requirements.

Jan 2014 – Mar 2015 · 1 yr 2 mos · Gurugram, Haryana, India

• Worked on Java back end development. Got introduced to important concepts pertaining to re-usability principals in coding and clean code practices like SOLID/OOP and design patterns

Jul 2013 – Dec 2013 · 5 mos · Gurugram, Haryana, India

• Underwent a training in Core Java, RDBMS, JUnit, OOAD, Finance, Trading and Risk Management and Endur.