Apr 2022 – Oct 2023 · 1 yr 6 mos · Berlin, Germany

• Responsible for bringing a new customer experience onsite, aimed at offering multiple buying choices to customers
• Responsible for conceptualising and revamp the legacy seller selection algorithm to become customer centric. This involved going through all the product development process phases, aligning the experience with the Management Board and legal teams.

Apr 2021 – Mar 2022 · 11 mos

• Coached 2 PMs for 1 year who levelled up in the PM growth ladder
• Conceptualised and piloted the rewrite of Dunzo’s legacy customer-partner allocation algorithm for Dunzo Daily deliveries that resulted in reduction in order pickup time by 50%
• Developed an automated integrated rain detection system to balance demand-supply, achieved a detection accuracy of 70%
• Product owner for Google-Dunzo partnership with aim to increase top of the funnel traffic for their B2B and B2C businesses

Aug 2018 – Mar 2021 · 2 yrs 7 mos

• Built a one-of-a-kind A/B testing capability to enable testing of the matching algorithm to optimise delivery partner allocation for a customer order
• Built a configurable and automated Demand-Supply matching system, resulted in 40% decrease in demand-supply mismatch
• Built and scaled batching(clubbing orders together) as a product that resulted in a Rs 10/order savings in cost
• Ran A/B tests on user cohorts to improve customer pricing model, resulted in 20% increase in user side revenue
• Built a customer churn model in Python using Logistic Regression and Random Forest model 72% efficiency that helped curate relevant communications to retain potential churn customers

Sep 2017 – Aug 2018 · 11 mos · Bengaluru, Karnataka, India

• Analysis and optimisation of various product features of Ola Share resulting in 6% increase in cab allotment, 5% decrease in customer cancellations and 26s reduction in customer boarding time
• Quantification of top issues faced by Ola share customers

Jun 2016 – Sep 2017 · 1 yr 3 mos · Chennai