Apr 2024 – May 2024 · 1 mo · Noida, Uttar Pradesh, India · On-site

•  Spearheaded mapping of 5+ workflows for the respective stakeholders from intake to resolution by structuring the MRM system
•  Led 6+ project sessions, conducted root cause analysis to identify client needs & ensured project scope aligned with the objectives
•  Improved accuracy by ~35% by standardization of back-testing process for models & ensured compliance with the regulatory standards

Dec 2022 – Jun 2023 · 6 mos · Delhi, India · On-site

•  Developed a process for file exchange between Bank and CPG on Secure File Transfer Protocol (SFTP) server
•  Retrieved CPG transactions and Resolved 100+ critical and 500+ major settlement and refund related issues
•  Performed Root Cause Analysis for 200+ failed transactions related to Common Payment Gateway Application
•  Awarded cash prize worth Rs 10K for outstanding performance & dedication to resolve refund cases for CPG

Jul 2018 – Oct 2021 · 3 yrs 3 mos · Greater Noida

• Vulnerability Management
•  Reduced manual efforts by 35% by implementing automation for vulnerability scan & report retrieval process
•  Contributed to remediating 80% critical, 65% medium, and 55% low priority vulnerabilities along with team
•  Regularly scanned 21 entities with over 21,000 systems, achieving monthly compliance with global standards
•  Assisted over 500 owners in identifying & closing vulnerable ports to significantly enhance security measures
• Access & Identity Management (OMV & Sibelco)
•  Took ownership of 70+ services & 5+ Incidents on daily basis with 97% Service Level Agreement satisfaction
•  Performed Root Cause Analysis (RCA) for 10+ escalations for critical incidents and presented them to leaders
•  Documented Standard Operating Procedure for 25+ types of service requests outlining the steps to follow
•  Received the prestigious Wipro Star Award in recognition of outstanding performance and dedication