Oct 2020 – Sep 2022 · 1 yr 11 mos · United Kingdom

Jul 2018 – Oct 2020 · 2 yrs 3 mos

Feb 2018 – Jun 2018 · 4 mos · Noida Area, India

Jun 2015 – Feb 2018 · 2 yrs 8 mos · Gurgaon, India

• Team member of operations team, and is responsible for keeping the entire production
• infrastructure (have more than 1.4 million customers) in stable state which includes web clusters,
• mail servers, database servers, storage clusters, virtualization,etc.
• As a member of operations team, my work includes:
• Automation of various activities performed by team using Bash, Perl, Chef, Reactjs
• The primary responsibility is to proactively monitor and resolve application, system or network incidents affecting the one.com customers.
• Perform application and web site troubleshooting to quickly resolve the issues.
• Escalate issues as needed to Engineering team as per documented procedures.
• Work with Engineering, Development etc. to ensure timely issue identification and resolution.
• Configuration Management
• Setup services/servers for internal use as member of Internal IT team.
• Server monitoring and handling of third level issues escalated by support team via chat.

May 2014 – Jul 2014 · 2 mos · Bengaluru Area, India