Jun 2024 – Present · 1 yr 11 mos · Noida, Uttar Pradesh, India

• At R Systems, a global technology and analytics services company, I served as an AI Business Analyst, playing a key role in the development of OptimaAI, the organization’s flagship AI solution suite.
• In my role, I led discovery workshops with business and technical stakeholders to identify high-impact AI transformation opportunities, focusing on use cases across customer experience, employee experience, and logistics. I worked closely with engineering and data teams to define requirements and contribute to the design and implementation of AI-powered tools under the OptimaAI initiative—enhancing productivity, accuracy, and business outcomes.
• As part of the solution architecture, I supported the development of Retrieval-Augmented Generation (RAG) pipelines by translating business needs into technical requirements, aligning on data sources, and facilitating the integration of semantic search capabilities using vector databases like Pinecone.I promoted responsible AI practices, ensuring all solutions complied with data privacy, transparency, and regulatory standards that leads to the adoption of Microsoft Copilot across Office 365 workflows, driving team-wide improvements in documentation, collaboration, and task efficiency.

Jun 2022 – Apr 2025 · 2 yrs 10 mos · Noida, Uttar Pradesh, India

• Requirements Gathering: Collaborating with stakeholders to elicit and document detailed business requirements, ensuring alignment with strategic goals and objectives.
• Process Analysis: Analyzing existing business processes and systems to identify areas for improvement, optimization, and automation.
• Data Analysis: Leveraging data analysis tools and techniques to extract valuable insights and support data-driven decision-making.
• System Integration: Facilitating the integration of various IT systems to streamline operations and improve efficiency.
• User Acceptance Testing (UAT): Coordinating UAT efforts to ensure that the delivered solutions meet business requirements and user expectations.
• Project Management: Managing projects from inception to completion, ensuring on-time and on-budget delivery, and maintaining open lines of communication with cross-functional teams.
• Risk Assessment: Identifying potential risks and issues related to projects, devising mitigation strategies, and ensuring seamless project execution.
• Stakeholder Communication: Actively engaging with stakeholders to convey project progress, obtain feedback, and build strong working relationships.
• Documentation: Creating comprehensive documentation, including business requirements, process flow diagrams, and system specifications, to support development and implementation efforts.
• Change Management: Assisting in change management processes to ensure smooth transitions and user adoption of new systems and processes.
• Continuous Improvement: Continuously seeking opportunities to enhance business processes and systems, striving for greater efficiency and effectiveness.
• Wire-framing: Ability to create Wireframes for the Products/Clients