Sep 2019 – Jun 2022 · 2 yrs 9 mos

• Works for MS Digital, HR Data Insight team and leads Global Talent Acquisition Insights Portfolio.
• Major responsibilities are to define vision, strategy, and capabilities through analysis from user research, industry research, telemetry analysis, user feedbacks, and issues across various points in ecosystem to enable Leaders for data driven decision making.
• Some major contributions:
• Envisioned and defined a persona based, secured and a performant analytics
• solution for HR leaders, recruiters, client orgs, finance, and business
• managers. Solution has 80+ daily unique users, 500+ unique monthly users
• and NPS Score is 150+.
• Envisioned and defined smart proactive alerts features to identify the
• influencers for negative Candidate Experience using advance statistics
• techniques.
• Conducted hypothesis driven experiments to find out the effectiveness, and
• relevance of Connect and Perspective tool.
• Perform the user research, dipstick study and designed “Future of Remote
• Work Survey” to understand the working habits of employees during Remote
• Work. Survey results then analyzed using advance NLP techniques

Jun 2017 – Sep 2019 · 2 yrs 3 mos

Aug 2015 – Jun 2017 · 1 yr 10 mos · Greater Hyderabad Area

• Led Customer Experience team, to improve the customer’s experience when they access the Bank using multiple channels like Mobile Application, Online Banking, Financial Center and Call Centers. Bank launches survey for each channels to get the customer feedback and track all the customer activities. Few major assignments are listed below:
• a. Statistical Analysis of customer’s event and survey score to find out the association between customer’s activity and satisfaction with the Bank.
• b. Product feature discovery model: Deep analysis of customer’s verbatim using Natural Language processing, classification theorem Support Vector Machine and topic identification to extract the meaningful suggestions from customer’s feedback.
• c. Recommendation Engine to suggest best channel to use for specific service based on customer behavior, demographic and usage pattern analysis.
• ATM Analytics – Forecasting for ATM machine faults across all the ATM Software Releases.
• Merrill Edge Guided Investing - A visualization project to keep an eye of Merrill lynch customer’s activity, funding measures and initiated vs submitted application.

Oct 2013 – Jul 2015 · 1 yr 9 mos · Greater Hyderabad Area

• Led BACoE(Business Analytics Center of Excellence)
• Role : Requirement gathering, solution designing and execution planning for visualization and analytics projects.
• Few major projects are listed below:
• UCS & Smart Play Model - Cisco’s unified computing system (UCS) is one of the fastest selling products across Cisco. Cisco UCS SmartPlays are limited-time, special-priced promotional offers for Cisco UCS servers. A model has been built to score the customer based on their purchasing behavior further customers have been segmented into high value and low value. Apart from scoring model few visualizations also been developed to find our product performance, revenue curve and market analysis.
• Cisco Systems Investments -Tableau visualizations are developed to monitor CISCO Investments, Portfolio Management, FUND Cycle and Investment Status.
• Sales Performance Visibility Reports-Dashboard evaluates commissioned employees performance regards to goal attainment, actual s and forecast.

Feb 2005 – Sep 2013 · 8 yrs 7 mos · Noida, Uttar Pradesh, India

• Worked as a Project lead for Riskmaster Data Exchange Team. Major responsbilities were SAP Business Object Universe and Webi report handling, client issue resolution, team coordination, delivery management and technical reviews. Main tool and technologies are SAP BusinessObject 3.2, 4.0.