Feb 2018 – Oct 2018 · 8 mos · Bangalore · On-site

• As Manager of Service Delivery, I led global teams supporting Messenger Services for approximately 50 million users. I successfully transitioned traditional operations teams into a DevOps model, enhancing agility and incident response times. My focus on automation and proactive monitoring significantly improved operational efficiency and reduced downtime. I also implemented operational excellence frameworks that elevated service delivery standards.
• Achievements: - Transitioned operations teams into a DevOps model, improving system resilience and incident response.
• Reduced manual intervention through automation, leading to greater operational efficiency.
• Elevated service delivery standards by implementing operational excellence frameworks.

Dec 2013 – Nov 2017 · 3 yrs 11 mos · Bangalore, India · On-site

• In my role as Senior Manager, I led architectural redesigns of high-availability services, enhancing operational resilience and delivering cost efficiencies. I fostered a performance-driven culture, successfully coaching my team into leadership roles. I designed and implemented the BCP Tool, which set a benchmark for internal innovation, and mentored global teams through large-scale tech stack migrations.
• Achievements: - Designed the BCP Tool, reducing critical traffic switchover times from 45 minutes to 5 minutes.
• Mentored global teams, boosting application availability by 20% through tech stack migrations.
• Co-authored internal white papers promoting advanced engineering standards.

Nov 2007 – Mar 2012 · 4 yrs 4 mos · Bangalore, India

• Instrumental in designing and rolling out process improvements that optimized operations and empowered the team to handle more projects with existing resources.
Mentored Yahoo! Korea’s Mobile VAS team, guiding them through a tech stack migration with strategic architecture changes that improved performance by 20% and boosted availability.
• Directed Yahoo! Transliteration and Edge Insights projects—making critical architecture recommendations for operational excellence and business continuity.
• Contributed to major architectural transformations across Yahoo! Services at the application level.
Was actively involved in evaluating third-party service providers (SMS based services) as part of Yahoo’s expansion outside its own infrastructure.

Sep 2006 – Oct 2007 · 1 yr 1 mo · Bangalore, India

May 2001 – Sep 2006 · 5 yrs 4 mos · Hyderabad Area, India · On-site

• Recognized as the “Pillar of the Organization” for being the first employee and a key member of the founding pilot team, playing a critical role in laying the technical foundation and driving the company’s early growth.
• Led a 30-member technical team, overseeing the development and successful deployment of multiple mobile VAS (Value-Added Services) solutions across client locations. Key offerings included:
• SMS-based personal and group chat systems
• Access Yahoo Messenger, MSN, Jabber, ICQ, and AOL through SMS
• Me2U – an SMS-based peer-to-peer money transfer service
• Custom SMPP and CIMD client applications for telco integrations
• MCA (Missed Call Alert) project was initially developed as a proof of concept (POC) and later promoted to a full-scale product. I ensured it was designed with future readiness in mind by incorporating licensing mechanisms, upgrade paths, and maintainability considerations from the outset.
• Received an Organization-Level Recognition Award for the development, enhancement, and successful implementation of the MCA project, which contributed to a $2.5M increase in the client’s annual revenue.
• Led and actively contributed to the development and successful implementation of the InRoam project across multiple locations in Africa. The project was recognized globally and nominated for the 'Best Roaming Product/Service' at the Global Mobile Awards in 2006.

Jul 1999 – Apr 2001 · 1 yr 9 mos · Hyderabad, Telangana, India · On-site

• Embarked on my professional journey as a Lab Coordinator at a company-owned training institute, where I quickly advanced to Lead Lab Coordinator, demonstrating strong leadership and operational skills. Transitioned into a Software Developer role through continuous learning and performance, contributing to key Java-based projects such as Netrealia, NetGSC Automation System, ReZoom, and the Personal Information System. This progression reflects a strong foundation in technical expertise, adaptability, and a growth-oriented mindset. Technologies used include Java, MySQL, Linux, Java RMI, CORBA, HTML