Navaneetha Shanmugasundaram

Customer Success Manager

Chennai, Tamil Nadu, India6 yrs 6 mos experience

Key Highlights

  • 5.3 years in customer-facing roles globally
  • Experienced in leading enterprise product support teams
  • Strong interpersonal skills with a focus on client interaction
Stackforce AI infers this person is a SaaS support specialist with strong leadership and customer management skills.

Contact

Skills

Core Skills

Product Support

Other Skills

Vendor ManagementClient vendor managementHandling escalation callsTeam ManagementCustomer InteractionMicrosoft OfficeManagementLeadershipMicrosoft Excel

About

An enthusiastic person who is always open for learning and ready to face challenges with accumulating overall customer-facing roles for 5.3 years across the globe. I have completed MCA at Vellore Institute of Technology, Chennai, and started my career at Movate (formerly known as CSS Corp) as a Technical Support Engineer for Aruba networks. Currently, I work as a Senior Engineer at GAVS Technologies, Chennai for Computer Data Source (CDS) client as Enterprise Product Support. I am a highly motivated individual who is always ready to take responsibility. An initiator and a task-oriented person with good interpersonal skills. I enjoy working with people by being in a customer interface role.

Experience

Freshworks

2 roles

Customer Specialist

Nov 2023Feb 2025 · 1 yr 3 mos · On-site

Customer Specialist

Nov 2023Feb 2025 · 1 yr 3 mos · On-site

Gavs technologies

2 roles

Senior Engineer

Promoted

Apr 2023Nov 2023 · 7 mos · Chennai, Tamil Nadu, India · On-site

  • Working for Computer Data Source (CDS) in leading a team of 8-10 members for enterprise product support.
  • Handling weekly quality calls with client stakeholders on project enhancement and challenges.
  • Traning entry-level engineers on project workflow.
  • Generating knowledge base (KB) and FAQs.
  • Skills: Client vendor management, Handling escalation calls,
Vendor ManagementProduct Support

Engineer

Jul 2021Apr 2023 · 1 yr 9 mos · Chennai, Tamil Nadu, India · On-site

  • Worked for Computer Data Source (CDS) in handling enterprise support for their client across the globe.
  • Skills: Client interaction, Handling FE calls, Report generation.
Vendor ManagementProduct Support

Movate

Technical Support Specialist

Feb 2018Jan 2021 · 2 yrs 11 mos · Chennai, Tamil Nadu, India · On-site

Vendor ManagementProduct Support

Education

Vellore Institute of Technology

Master of Computer Applications - MCA — Computer Science

Jan 2015Jan 2017

Asan Memorial College Of Arts And Science

Bachelor of Science - BS — Computer Science

Jan 2012Jan 2015

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