Pavithra T — Operations Associate
My tenure at Meta as a Contingent Associate showcased commitment to service excellence, where i applied a strong IT foundation from Sethu Institute of Technology to exceed SLAs. With expertise in ITIL and SQL, and elevated service standards, demonstrating a keen ability to optimize technical processes for operational efficiency. Previously, as a Technical Process Executive at Infosys, focus was on SLA management, ensuring robust service delivery. My educational background and industry experiences align, driving to seek opportunities where we can further deploy our technical acumen to foster innovation and enhance service solutions in dynamic settings.
Stackforce AI infers this person is a Technical Support Specialist with strong skills in IT service management.
Location: Madurai, Tamil Nadu, India
Experience: 1 yr 9 mos
Skills
- Srt
- Service-level Agreements (sla)
- Customer Support
Career Highlights
- Strong IT foundation with expertise in ITIL and SQL.
- Proven track record in SLA management and service delivery.
- Commitment to optimizing technical processes for efficiency.
Work Experience
Meta
Contingent Associate (8 mos)
Infosys
Technical Process Executive (1 yr 1 mo)
Education
Bachelor of Technology - BTech at Sethu Institute of Technology
