Harshita Srivastava

Co-Founder

Mumbai, Maharashtra, India8 yrs 3 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Co-founder of innovative AI-driven startups.
  • Expertise in building AI-first contact centers.
  • Strong background in cloud communication solutions.
Stackforce AI infers this person is a Fintech and SaaS expert with a focus on AI-driven solutions.

Contact

LinkedIn

Skills

Core Skills

AiMachine LearningCloud Communication

Other Skills

Speech AnalyticsConversational IntelligenceChatBotsOmnichannelC++DjangoData StructuresAlgorithmsPythonWeb DevelopmentCryptographyCJavaHTMLProgramming

About

Tech entrepreneur with experience in developing technology products for large enterprises.

Experience

Greylabs ai

Co-founder and CPO

Oct 2023 – Present · 2 yrs 5 mos · Mumbai, Maharashtra, India · On-site

  • GreyLabs AI enables Financial Institutions to build AI-first contact centers powered by Agentic Voice AI.
  • We help Banks, Fintechs, Insurance Companies, NBFCs, and Broking Firms automate their contact centers using Voice AI Agents that can talk, listen, sell, support, collect, and analyze - across multiple Indian languages.
  • Our platform blends Speech Analytics, Conversational Intelligence, and Domain Expertise to deliver measurable outcomes across Telesales, Customer Support, and Collections. We help enterprises drive:
  • Higher sales conversions
  • Improved collections
  • Better compliance and governance
  • Enhanced customer experience
  • Lower operating costs
  • We are proud to be trusted by leading institutions including IDFC FIRST Bank, Motilal Oswal, Groww, SBI Life, Max Life, Slice, Fibe, Kreditbee, and others.
  • Backed by Elevation Capital and Z47 (Matrix Partners India), our mission is to help financial institutions build AI-first contact centers that scale with empathy, intelligence, and trust.
  • If you run a call centre, we’d love to connect. Reach out to us on hello@greylabs.ai
  • Registered entity: AHG Technologies Pvt Ltd.
Machine LearningAISpeech AnalyticsConversational Intelligence

Exotel

CTO - Cogno AI

Nov 2021 – Jun 2023 · 1 yr 7 mos

  • Building Cogno AI - Conversational AI, Co-browsing and Chat

Cogno ai

Co-founder and CTO

Aug 2018 – Jun 2023 · 4 yrs 10 mos · Mumbai Area, India

  • Cogno AI is an AI-driven Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.
  • Select Clientele: ICICI Group, Kotak Group, Bajaj Group, HDFC Group, Aditya Birla Group, State Bank Group.
  • Website: https://getcogno.ai/
  • Acquired by Exotel in November 2021.
AIChatBotsCloud CommunicationOmnichannel

Citi

Software Programmer

Jul 2017 – Jul 2018 · 1 yr · Pune Area, India

Education

Indian Institute of Technology, Kanpur

Bachelor of Technology (B. Tech)

Jan 2013 – Jan 2017

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