Dec 2023 – Present · 2 yrs 3 mos · Bengaluru, Karnataka, India · Remote

• aiming for non-tech senior management jobs where your leadership and delivery expertise matter most. These could include:
• 🎯 Role Types That Fit Your Strengths
• Program / Project Management (Business-focused) — driving outcomes, aligning stakeholders, risk & governance.
• Implementation Manager / Head of Implementation — owning rollouts, customer engagement, post-sales delivery.
• Scrum Master / Agile Coach (Enterprise Focus) — facilitating agile transformation without coding expectations.
• Operations / PMO Leadership — shaping governance, process excellence, delivery frameworks.
• Customer Success Manager (BFSI/SaaS) — bridging clients and delivery teams for value realization.
• These roles value leadership, planning acumen, risk management, and business outcomes — not hard coding.

Sep 2022 – Nov 2023 · 1 yr 2 mos · Bengaluru · Remote

• Project Manager at Sunbrilo Technologies, a provider of specialized software solutions. Led project execution, focusing on client implementations and upgrades of the Ventiv IRM product.
• Developed and managed critical project documents, including Business Requirements Documents and Communication Plans.
• Coordinated the installation of Ventiv product, ensuring smooth integration into client systems.
• Led client upgrades from legacy versions to the latest IRM product version, ensuring system compatibility and efficiency.
• Organized and facilitated project kick-off calls, aligning teams and setting project expectations.
• Managed resource allocation and time distribution for project activities to meet deadlines.
• Utilized various tools for thorough project documentation, maintaining clarity and transparency throughout.
• Project Management, Stakeholder Management, Software Implementation, Jira, Client Relationship Management

Jul 2022 – Oct 2022 · 3 mos · Bengaluru, Karnataka, India · Remote

• Designing and formulating essential project documentation and plans, with a focus on ensuring stakeholder alignment and clear communication. Emphasized structured planning and documentation for seamless project execution.
• Formulated comprehensive project documents, including Business Requirements, Stakeholder Engagement Plans, and Communications Plans.
• Ensured effective stakeholder communication through detailed plans, facilitating alignment and support throughout the project.
• Designed Project Plans to guide the execution process, ensuring clarity and structure in project delivery.
• Contributed to the seamless execution of projects by preparing detailed documentation and tracking progress.
• Supported teams with resources and time distribution through well-organized project management techniques.
• Enabled effective collaboration and project success by maintaining transparency and structured documentation.
• project management, documentation, stakeholder engagement, and time/resource management

Feb 2022 – Jul 2022 · 5 mos · Bengaluru, Karnataka, India · Remote

• The experience involved managing the full project lifecycle, ensuring client satisfaction, and maintaining strong stakeholder communication throughout. Focused on delivering high-quality projects within scope, timeline, and budget constraints.
• Led comprehensive project management, encompassing scoping, planning, concept development, and requirement documentation to ensure smooth project execution.
• Ensured successful project delivery by actively gathering client feedback, communicating necessary adjustments, and managing seamless rollouts within budgetary limits.
• Collaborated with stakeholders to develop and manage project budgets, providing detailed cost estimations for resources, materials, and equipment.
• Facilitated the creation of detailed project roadmaps, aligning the project vision with realistic milestones to ensure clarity and trust with stakeholders.
• Conducted rigorous quality assurance and milestone tracking to ensure that deliverables consistently met and exceeded client expectations.
• Project Lifecycle Management | Stakeholder Engagement | Budgeting & Cost Estimation | Requirements Gathering | Quality Assurance

Feb 2021 – Feb 2022 · 1 yr · Bengaluru, Karnataka

• Dedicated time to focus on health and well-being, prioritizing recovery and personal development.
• Focused on regaining health and strength, demonstrating resilience and commitment to overcome challenges.
• Developed enhanced coping mechanisms and stress management techniques, contributing to improved emotional well-being.
• Engaged in continuous learning and self-improvement activities.
• Prioritized personal growth and self-care, leading to renewed energy and focus for future professional endeavors.

Nov 2019 – Jan 2021 · 1 yr 2 mos · Bengaluru, Karnataka, India · Remote

• Leading a cross-functional team through the successful execution of large-scale IT projects, emphasizing strategic planning, governance, and effective stakeholder communication. Focused on achieving project goals ahead of schedule while ensuring rigorous project oversight.
• Directed a team of 12 professionals, including software developers, business analysts, and quality analysts, ensuring robust project governance and seamless execution.
• Collaborated with the VP and PMO to define the vision, strategy, and product roadmap, which formed the foundation for informed decision-making in IT implementation projects.
• Delivered the Banking Mobile App Project within 8 months, surpassing the planned timeline by 4 months through effective resource management and streamlined processes.
• Led scrum ceremonies as Scrum Master, ensuring efficient collaboration and adherence to agile principles for the mobile application development project.
• Oversaw project forecasting and planning, ensuring that all milestones were met and aligning deliverables with stakeholder expectations and business objectives.
• Project Leadership | Scrum Mastery | Stakeholder Management | Strategic Planning | Agile Methodology

May 2019 – Aug 2019 · 3 mos · Bengaluru Area, India · On-site

• The role involved translating business requirements into technical specifications, developing detailed project plans, and driving cross-functional accountability to ensure project milestones were met efficiently. Focused on identifying process bottlenecks and implementing improvements for optimal project execution.
• Articulated clear project goals and scope, translating business requirements into actionable technical terms, ensuring alignment between stakeholders and development teams.
• Developed comprehensive work breakdown structures, defining detailed tasks and timelines to ensure organized project execution.
• Fostered shared accountability within the team, promoting collective responsibility for achieving key project milestones and deadlines.
• Identified and addressed organizational bottlenecks, driving process improvement initiatives to enhance project efficiency and reduce delays.
• Ensured the alignment and consistency of project planning and execution, establishing synergies that improved overall project delivery.
• Project Scope Definition | Work Breakdown Structure (WBS) | Process Improvement | Cross-Functional Collaboration | Project Execution

Jan 2018 – Oct 2018 · 9 mos · Bengaluru, Karnataka, India · Remote

• Project Management Coordinator at Dell, supporting project management activities and contributing to strategic reporting initiatives.
• Led a 16-member team, including analysts and software testers, in redesigning reports to present concise and actionable data summaries for VPs and the CEO.
• Collaborated with the Workday team to create integrated reports, consolidating employee data from the Dell and EMC merger under one unified system.
• Enhanced reporting structures to improve data accessibility and decision-making, ensuring that senior leadership had timely, relevant insights.
• Streamlined the reporting process, reducing complexities and improving the efficiency of report generation.
• Fostered effective team collaboration, ensuring alignment of objectives and seamless integration of reporting systems across departments.
• Team Leadership | Report Redesign | Data Integration | Post-Merger Strategy | Reporting Systems Optimization

Apr 2015 – Jun 2017 · 2 yrs 2 mos · Bangalore · On-site

• Senior Reporting Analyst at Netsurion Technologies Ltd (formerly EventTracker), specializing in enhancing reporting systems and leading improvements in client satisfaction.
• Supervised an 18-member team, including support staff and software developers, coordinating with clients to enhance functionality, resulting in a 27% increase in client satisfaction.
• Initiated and successfully implemented the “New Installation Process,” streamlining workflows and improving operational efficiency.
• Recognized with a career advancement award for exceptional performance and contribution to product development and process improvement.
• Acted as a trusted advisor to both internal and external stakeholders, offering expert consultation on a broad range of IT solutions.
• Collaborated closely with product managers to define and implement product enhancements, directly aligning solutions with client needs and business objectives.
• Team Leadership | Client Collaboration | Product Enhancement | IT Solutions Consulting | Process Improvement

Jun 2013 – Sep 2014 · 1 yr 3 mos · Bengaluru, Karnataka, India · Hybrid

• Operations Analyst at Iron Mountain, focused on streamlining operational processes, enhancing efficiency, and implementing Agile methodologies.
• Collaborated with stakeholders to define product strategy, ensuring scalability, reliability, performance, and cost-effectiveness aligned with client requirements.
• Played a pivotal role in implementing Agile methodologies, optimizing team efficiency and adaptability in the development process.
• Led a team of 6 analysts, successfully reducing Fire & Burglar Alarm costs by 30% across the USA and Canada, earning commendations from senior leadership.
• Translated customer requirements into detailed analysis, specifications, and design documents, ensuring the alignment of technical solutions with client expectations.
• Organized and delivered training sessions for cross-functional teams, contributing to employee skill development and enhanced engagement within the organization.
• Product Strategy | Agile Methodology | Cost Optimization | Requirements Analysis | Team Leadership

Nov 2011 – Oct 2012 · 11 mos · BANGALORE · Hybrid

• Business Operations Analyst at Dell EMC, contributing to operational efficiency and process improvements within the organization.
• Analyzed and resolved defects identified during the project test phases, offering effective workarounds to maintain project momentum.
• Partnered with the VMware team to coordinate and schedule global ITIL training courses, enhancing team capabilities across multiple regions.
• Identified operational gaps and developed process improvement strategies, leading to more efficient workflows and timely project completion.
• Successfully delivered the "Propel Project" within six months, earning a Cash Award from management for exceptional performance.
• Collaborated closely with leadership to ensure alignment of strategies, resulting in enhanced project delivery and optimized team performance.
• Defect Resolution | ITIL Training | Process Improvement | Project Delivery | Cross-functional Collaboration