Prithesh Prabhu — CEO

I lead AI-enabled digital product transformation in highly regulated banking environments, turning Financial Crime compliance into a growth and trust engine. As Head of Digital Product at NAB, I drive the evolution of digital identity experiences by combining regulatory rigor, human-centred design, and AI-native ways of working. My teams, spread across multiple countries, embed AI across the entire product value chain - from discovery and prototyping to architecture, design, and engineering - compressing the time between insight and decision while keeping human judgment firmly in the loop. I believe AI in product management is not about replacing product leaders; it is about freeing them to focus on creativity, empathy, and strategic thinking that shapes great products. My focus areas include: • AI-native product operating models • CX-led compliance transformation • Agile delivery at scale in regulated environments I build high-performing teams and digital products that solve complex problems where trust, regulation, and innovation intersect.

Stackforce AI infers this person is a Fintech leader specializing in AI-driven product management and compliance transformation.

Location: Melbourne, Victoria, Australia

Experience: 20 yrs 5 mos

Skills

Ai In Product Management
Product Management
Business Transformation
Business Strategy
Digital Strategy
Digital Transformation
Business Process Improvement

Career Highlights

Led AI-driven product transformation in banking.
Achieved $500 million in cost savings for NAB.
Expert in compliance and digital identity solutions.

Work Experience

NAB

Head of Digital Product - Customer Data Refresh, CRS & FATCA (3 yrs 3 mos)

Head of Innovation, Controls Centre of Excellence (6 mos)

Head of Process Architecture & Governance (1 yr 8 mos)

Head of Automation & Change (9 mos)

ME Bank

Head of Operational Efficiency (1 yr 9 mos)

Service Optimisation Lead (5 mos)

HSBC Technology & Services

Business Streamlining Leader - Asia Pacific RBWM COO Office (4 yrs 9 mos)

Site Lead - Change Delivery (1 yr 1 mo)

Genxsis Talent Management (P) Limited

Director (1 yr 9 mos)

WNS Global Services

Associate Vice President - Global Transformation Practice (11 mos)

Associate Vice President - Master Black Belt (1 yr 2 mos)

Senior Manager - Business Process Excellence & Transformation (11 mos)

Manager - Six Sigma Black Belt (1 yr 5 mos)

Education

LEAD at Stanford University Graduate School of Business

MBA at Indian Institute of Management, Kozhikode

Harvard Management Series at Harvard Business School

Professional Banking Fundamentals at FINSIA

Prithesh Prabhu

CEO

Melbourne, Victoria, Australia20 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led AI-driven product transformation in banking.
Achieved $500 million in cost savings for NAB.
Expert in compliance and digital identity solutions.

Stackforce AI infers this person is a Fintech leader specializing in AI-driven product management and compliance transformation.

Contact

Skills

Core Skills

Ai In Product ManagementProduct ManagementBusiness TransformationBusiness StrategyDigital StrategyDigital TransformationBusiness Process Improvement

Other Skills

Data AnalysisFinancial CrimeCross-functional Team LeadershipCustomer ExperienceCX strategyVendor ManagementInnovation ManagementRisk ManagementSix SigmaStorytellingCommunicationPersuasionDigital DeliveryChange ManagementProgram Management

About

Experience

Nab

4 roles

Head of Digital Product - Customer Data Refresh, CRS & FATCA

Promoted

Dec 2022 – Present · 3 yrs 3 mos · Greater Melbourne Area

As a Digital Product Leader, I lead the strategy and delivery of enterprise digital solutions that help over 7 million customers manage their profiles across Mobile, Internet Banking, and Banker-Assisted channels while ensuring compliance with Financial Crime regulations.
My work spans product strategy, roadmap planning, and delivery oversight across teams in Australia, India, and Vietnam.
These solutions have driven over $500 million in cost savings for the bank.
I bring hands-on leadership, strong stakeholder alignment, and a clear focus on building scalable, compliant, and customer-friendly digital journeys especially in complex, regulated environments like banking.

Business StrategyAI in product managementDigital TransformationData AnalysisDigital StrategyFinancial Crime+7

Head of Innovation, Controls Centre of Excellence

May 2022 – Nov 2022 · 6 mos · Greater Melbourne Area

Drive efficiencies within the Chief Controls Office teams to enhance operational performance.
Identify and implement new technologies to foster innovation within the Controls Domain.
Establish data-driven Continuous Control Monitoring systems for NAB to improve productivity.

AI in product managementData AnalysisCX strategyBusiness TransformationProduct ManagementRisk Management+2

Head of Process Architecture & Governance

Promoted

Sep 2020 – May 2022 · 1 yr 8 mos · Greater Melbourne Area

Responsible for driving Controls & Process Transformation strategy at NAB via the following teams:
Process Architecture
Process Governance & Capability
Process Content Management
Controls Performance Automation

Cross-functional Team LeadershipProduct ManagementVendor ManagementInnovation ManagementBusiness Transformation

Head of Automation & Change

Dec 2019 – Sep 2020 · 9 mos · Greater Melbourne Area

Responsible for managing Change Risk for NAB and establishing a Control Automation team.

Data AnalysisProduct ManagementVendor ManagementInnovation Management

Me bank

2 roles

Head of Operational Efficiency

Promoted

Feb 2018 – Nov 2019 · 1 yr 9 mos

Execute a fit for growth strategy for the bank
Improve the cost to income ratio for the bank through a 5 year Strategic Cost Management program
Own & deliver Robotics / Process Automation strategy

Business StrategyDigital StrategyCross-functional Team LeadershipCustomer ExperienceCX strategySix Sigma+2

Service Optimisation Lead

Sep 2017 – Feb 2018 · 5 mos

Business Process ImprovementCustomer ExperienceVendor Management

Hsbc technology & services

2 roles

Business Streamlining Leader - Asia Pacific RBWM COO Office

Nov 2012 – Aug 2017 · 4 yrs 9 mos · Hong Kong SAR

Collaborated with Country CEO/COO teams to implement key regional strategic initiatives across Asia Pacific.
Led the digitisation of unsecured lending products, enhancing customer engagement in key markets.
Managed multiple product launches for Lending and Wealth at HSBC in Hong Kong, driving innovation.
Spearheaded the establishment of Agile delivery squads, promoting cross-country collaboration and efficiency.

Digital TransformationDigital StrategyCross-functional Team LeadershipCustomer ExperienceCX strategyBusiness Transformation+2

Site Lead - Change Delivery

Dec 2009 – Jan 2011 · 1 yr 1 mo

Managed transformation / improvement projects for the following businesses:
Card Operations
Collections
Contact Center
General Banking
IT Operations
Insurance
Retail Securities / Investments
I covered over 3000 people across domains and geographies (Middle East, UK, Europe, NA, APAC)

Cross-functional Team LeadershipBusiness Process ImprovementBusiness TransformationSix Sigma

Genxsis talent management (p) limited

Director

Jan 2011 – Oct 2012 · 1 yr 9 mos

At Genxsis, we think of ourselves as entrepreneurial leaders who are excited about delivering superior quality services for our clients and support them through challenges at a competitive cost and in optimal time. Our services begin with identifying, sourcing, training and providing talented leaders and creating customer value for our esteemed clients across various industries.

Business Strategy

Wns global services

4 roles

Associate Vice President - Global Transformation Practice

Jan 2009 – Dec 2009 · 11 mos

Built the Business Improvement Consulting practice for WNS
Led multiple consulting projects for clients in UK and US

Cross-functional Team LeadershipBusiness Process ImprovementCX strategyBusiness TransformationSix Sigma

Associate Vice President - Master Black Belt

Oct 2007 – Dec 2008 · 1 yr 2 mos

Six Sigma Master Black Belt. Lead for implementation of Business Improvement strategy.

Data AnalysisBusiness Process ImprovementSix Sigma

Senior Manager - Business Process Excellence & Transformation

Oct 2006 – Sep 2007 · 11 mos

Six Sigma Black Belt. Business process consultancy involving process improvements / redesign using Six Sigma, Lean, iTRIZ & ISO at offshore as well as onsite client locations. I look after the end to end Voice of Customer survey for WNS.

Business Process ImprovementSix Sigma