Mar 2014 – Dec 2019 · 5 yrs 9 mos

• As VP, I provided executive leadership across all CDI, HIM, and professional coding programs for our entire customer base. I oversaw staffing, performance, education, and compliance while standardizing operations across the enterprise. I also served as a designated strategic partner for many of our largest clients—supporting solution design, implementation, optimization, and ongoing alignment across CDI, coding, documentation, and workflow initiatives. I played a pivotal role in establishing the complete coding line of service and was one of the pioneers behind the creation and rollout of the IKS Care Line—including Scribble, data abstraction, data management, Rx refill operations, CDI services, and other clinical support functions. I worked directly with executives, physicians, and operational leaders to design scalable service models that drove measurable clinical, operational, and financial improvement.
• Led national CDI and coding operations for health systems, physician networks, ACOs, and ambulatory groups
• Oversaw and supported all CDI, HIM, and coding teams across 35 hospitals, ensuring quality, training, and regulatory consistency
• Designed scalable CDI, coding, and prospective review models that improved accuracy and strengthened compliance
• Built and launched end-to-end service lines including coding, CDI, scribing, abstraction, Rx management, and documentation support
• Implemented clinical decision workflows to strengthen risk adjustment alignment and claim precision
• Managed cross-functional teams while serving as SME for sales, implementation, client solutions, and enterprise workflow design
• Strengthened payer and provider alignment through concurrent CDI programs, education, and coding standardization
• Developed enterprise reporting frameworks that improved visibility into accuracy, productivity, and financial performance

Jun 2012 – May 2015 · 2 yrs 11 mos

• As the Corporate Director, I had direct leadership and operational responsibility for the CDI, HIM, and professional coding teams across more than 35 hospitals within the organization. In this role, I built, led, and strengthened enterprise-wide documentation, coding, and compliance programs that supported both clinical and financial performance.
• Oversaw and supported all CDI staff across the hospital network, ensuring consistent standards, training, performance management, and operational excellence
• Established the enterprise professional coding service and standardized coding workflows across multispecialty service lines
• Implemented RAC readiness programs, CDM reviews, and MS-DRG/OPPS assessments to safeguard reimbursement accuracy and reduce compliance exposure
• Designed and delivered system-wide coding and documentation education programs, improving documentation integrity and coding consistency
• Partnered closely with physicians, service line leaders, and compliance teams to elevate documentation quality, reduce audit risk, and strengthen clinical alignment
• Developed reporting frameworks that increased visibility into coding accuracy, productivity, and financial outcomes across all facilities
• This role allowed me to lead large teams, standardize operations across dozens of hospitals, and drive measurable, multi-million-dollar improvements through disciplined leadership, clinical insight, and operational transformation.

Jan 2008 – Jan 2012 · 4 yrs

• Provided consulting services across compliance, audits, RAC prevention, HIM transformation, and revenue performance.
• Key Highlights:
• Delivered charge capture and coding assessments for hospitals and physician practices
• Built frameworks to improve regulatory readiness & payment accuracy
• Designed provider education programs focused on risk mitigation & documentation quality
• Conducted documentation evaluations to optimise revenue cycle performance

Jan 2003 – Jan 2011 · 8 yrs · Nashville

• I led high-impact HIM, coding, and documentation improvement initiatives across the U.S., Doha–Qatar, and the Ministry of Health in Canada. I supported major health systems, academic medical centers, payers, medical groups, home health organizations, and SNFs, delivering expertise in FFS coding, facility/DRG audits, CAC optimization, and emerging AI/autonomous coding models. I served as a key subject-matter expert on multiple complex transformation projects, improving documentation accuracy, strengthening revenue integrity, and modernizing HIM operations. My work consistently delivered multi-million-dollar financial improvements, reduced denials, elevated compliance, and enhanced coding performance across diverse care settings. This experience established my track record as a consultant who brings clinical, operational, and technology expertise together to create measurable, sustainable results for healthcare organizations.