Mittal Chaudhari

Operations Associate

Mansa, Gujarat, India6 yrs 1 mo experience

Most Likely To Switch

Key Highlights

6+ years of cross-functional experience in operations and quality.
Proven ability to streamline operations and enhance data accuracy.
Trained and onboarded over 25 team members effectively.

Stackforce AI infers this person is a Quality and Operations Specialist in the Fintech and SaaS industries.

Contact

Skills

Core Skills

Process CoordinationCrm ManagementQuality AssuranceCustomer Support

Other Skills

Department CoordinationQuality Assurance AnalysisData ReportingProcess ImprovementAuditingAnalytical SkillsTest CasesFinancial AnalysisCustomer SatisfactionQuickBaseHubSpot Marketing HubHubSpot Sales HubZoominfoCrunchbaseLusha

About

Operations & Quality Professional | Process Coordination | CRM Management | Data Reporting Operations and Quality professional with 6+ years of cross-functional experience across IT consulting, staffing operations, and customer service. Skilled in workflow coordination, CRM management, data analysis, and audit processes. Proven ability to streamline operations, enhance data accuracy, train teams, and support leadership with actionable reporting. 🔹 Process Coordination – Managed end-to-end operational workflows, coordinated across remote teams, and improved process efficiency through documentation and SOP enhancements. 🔹 Quality & Compliance – Performed regular audits, validated CRM data, ensured SOP compliance, and maintained high accuracy across operational pipelines. 🔹 CRM & Reporting – Managed daily CRM updates (HubSpot + internal tools), built Google Sheets dashboards, and generated weekly/monthly reports to support leadership decisions. 🔹 Training & Team Support – Trained and onboarded 25+ support team members in 3 batches, ensuring consistent understanding of processes, tools, and quality standards. 🔹 Client & Stakeholder Coordination – Acted as SPOC for operational updates, escalations, and follow-ups with internal and global teams. 🔹 Tools – HubSpot CRM, Google Sheets, MS Excel, MS Office, Internal CRM systems.

Experience

Java r&d pvt. ltd.

Process Coordinator

Nov 2023 – Present · 2 yrs 5 mos · Bhopal, Madhya Pradesh, India · Remote

Coordinated operational workflows and ensured accurate, timely updates across distributed teams.
Managed and validated CRM data (HubSpot + internal tools) with strong focus on data quality and SOP compliance.
Created and maintained Google Sheets dashboards for weekly and monthly reporting.
Analyzed requirement data to identify priorities and support leadership planning.
Improved documentation by updating templates, checklists, and internal process guides.
Supported process improvements by identifying workflow gaps and enhancing operational efficiency.
Conducted routine audits to ensure data completeness and alignment with business KPIs.
Trained and onboarded 25+ support team members across 3 batches, ensuring consistent understanding of processes and CRM usage.
Acted as the single point of contact for operational updates, escalations, and follow-ups.

Department CoordinationQuality Assurance AnalysisCRM ManagementData ReportingProcess ImprovementProcess Coordination

Growq private ltd.

Analyst

May 2023 – Oct 2023 · 5 mos · Gandhinagar, Gujarat, India · On-site

Managed U.S. residential mortgage appraisal assignments, ensuring accuracy and compliance.
Liaised with appraisers, title companies, and investors to resolve discrepancies and validate documentation.
Ensured timely submission of corrected appraisal reports, improving turnaround time and data quality.

AuditingAnalytical SkillsQuality Assurance

Etech global services

2 roles

Quality Analyst

Promoted

May 2021 – Dec 2022 · 1 yr 7 mos · Remote

Supported quality assurance for U.S. fintech and financial services clients, conducting audits and reviews.
Created daily, weekly, and monthly quality reports for leadership to monitor team performance.
Developed training materials for new QA specialists, ensuring adherence to quality standards.
Conducted compliance audits, reducing errors and improving operational efficiency.

Test CasesFinancial AnalysisQuality Assurance

Customer Experience Specialist

Jul 2020 – May 2021 · 10 mos · Remote

Handled customer service operations for a U.S. telecom provider via chat, resolving account issues and complaints.
Ensured high customer satisfaction while meeting SLA requirements.
Mentored new team members on service standards, escalation processes, and customer interaction best practices.

Customer SupportCustomer Satisfaction

Tech mahindra

Customer Support Executive

Aug 2019 – Jun 2020 · 10 mos · Gandhinagar, Gujarat, India · On-site

Delivered non-voice customer support for a leading food delivery platform, ensuring fast and accurate issue resolution.
Handled returns, refunds, and escalations for elite customers, maintaining service quality and customer satisfaction.
Selected as Subject Matter Expert (SME) for 2 months, managing priority customer cases and mentoring peers to improve team performance.

Customer SupportCustomer Satisfaction