Divya Sachdeva

Operations Associate

Uttarakhand, India1 yr 9 mos experience

Key Highlights

Expert in US healthcare operations and claims processing.
Proficient in Excel reporting and data validation.
Strong communicator with a focus on customer support.

Stackforce AI infers this person is a Healthcare Operations Specialist with expertise in claims management and process improvement.

Contact

Skills

Core Skills

Claims HandlingOperations ManagementCustomer Support

Other Skills

Business DevelopmentCommunicationCreativity SkillsCustomer Service OperationsEnglishExcel reportingHuman Resources (HR)Interpersonal SkillsMicrosoft ExcelMultitaskingProblem SolvingProcess coordinationQuality AssuranceService Level ManagementSop &sla

About

Operations professional with hands-on experience in US healthcare operations, claims adjudication, and claims processing, supporting accuracy, compliance, and service efficiency. Experienced in working with US-based clients, following SOPs, SLAs, HIPAA-aligned processes, and maintaining high standards of data integrity and quality assurance. Strong background in end-to-end claims review, eligibility verification, data validation, Excel reporting (VLOOKUP, Pivot Tables), workflow management, and process improvement. Adept at handling high-volume transactions, meeting turnaround time (TAT) requirements, and collaborating with cross-functional teams. Known for clear customer communication, issue resolution, attention to detail, and operational support. Actively seeking US-aligned roles such as Operations Associate, Claims Analyst, Claims Processor, or Operations Analyst, where accuracy, compliance, and efficiency are critical

Experience

Espresa

Operations Associate

Jan 2024 – Oct 2025 · 1 yr 9 mos · Dehradun, Uttarakhand, India · On-site

Operations professional with hands-on experience in US healthcare operations, claims adjudication, and claims processing, supporting accuracy, compliance, and service efficiency. Experienced in working with US-based clients, following SOPs, SLAs, HIPAA-aligned processes, and maintaining high standards of data integrity and quality assurance.
Strong background in end-to-end claims review, eligibility verification, data validation, Excel reporting (VLOOKUP, Pivot Tables), workflow management, and process improvement. Adept at handling high-volume transactions, meeting turnaround time (TAT) requirements, and collaborating with cross-functional teams.
Known for clear customer communication, issue resolution, attention to detail, and operational support. Actively seeking US-aligned roles such as Operations Associate, Claims Analyst, Claims Processor, or Operations Analyst, where accuracy, compliance, and efficiency are critical.

claims adjudicationclaims processingdata integrityquality assuranceExcel reportingworkflow management+3

Myla.in

Operations Department Manager

Jun 2021 – Aug 2021 · 2 mos · Dehradun, Uttarakhand, India · On-site

Managed and updated the company’s official website, ensuring accurate service listings and content consistency
Supported service management operations, maintaining correct product and service information
Handled city-wise service management, verifying availability and operational readiness across multiple locations
Communicated with customers and potential business partners to support collaboration and service delivery
Maintained and updated operational records and service delivery data with high accuracy
Coordinated with cross-functional teams while handling multiple operational tasks in a fast-paced environment.

website managementservice managementoperational readinesscustomer communicationcross-functional coordinationOperations Management+1