Oct 2022 – Feb 2024 · 1 yr 4 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Contribute to the development and implementation of evaluation guidelines and facilitate the translation of evaluation data.
• Conduct regular assessments of search quality on a weekly and bimonthly basis and employ the side-by-side method to perform daily strategic assessments of search quality.
• Analyze user queries and utilize various tools to accurately determine their search needs and classify their requirements.
• Identify and evaluate different types of problematic cases, rate the quality of results, and provide optimal search outcomes for users.
• Identify and update existing translations to meet contemporary trends in communication.
• Recommend better result by optimizing user behavioural data.
• Conduct A/B testing to collect data to ensure changes done based on recommendation are valid.

Apr 2021 – Oct 2022 · 1 yr 6 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Conducted comprehensive content evaluations on short-video platforms, employing meticulous judgement to determine optimal labels in adherence to established policies, thus enhancing model optimization.
• Implemented intricate policies and guidelines governing content review, ensuring alignment with country-specific regulations and directives.
• Analyzed and assessed content based on a nuanced understanding of review policies and guidelines, thereby facilitating adherence to country-specific policies and regulations.
• Review content on short-video platforms, select the most suitable labels for the content according to the policies in order to optimize the models;
• Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines that are based on certain country policy.

Nov 2020 – Apr 2021 · 5 mos · Malaysia · On-site

• Led a diverse team of In-house translators, freelancers and also vendor.
• Monitored and maintained strict adherence to scheduling benchmarks and communicated concerns with vendors while managing employee issues.
• Ensure that translations adhere to established guidelines, quality standards, and deadlines.
• Served as a key resource for subtitling production and performed spotting, quality control, and other production-related tasks.
• Conduct research and use reference materials to ensure the accurate translation of technical and specialized terms.
• Collaborate with the localization team to address any translation issues and provide feedback for improving translation processes.
• Contributed to the enhancement of subtitle creation processes and training materials and trained internal and external subtitle editors, QC-ers, and vendors.

Aug 2019 – Nov 2020 · 1 yr 3 mos

• Facilitated seamless on-air scheduling by meticulously editing and promptly broadcasting the appropriate program according to predetermined timelines.
• Maintained strict adherence to the censor board and in-house reports during content editing, proactively eliminating any offensive or sensitive elements such as vulgarity, obscenity, religion, and race, thereby ensuring compliance with broadcast censorship codes.
• Fostered effective interdepartmental communication and collaboration, liaising with multiple teams to ensure the smooth and successful broadcast of programs in accordance with specified requirements.
• Demonstrated a proactive approach by consistently retrieving the censor board report and an in-house additional report from the content control unit on a daily basis.

Oct 2013 – Aug 2019 · 5 yrs 10 mos

• Established and managed a comprehensive subtitling workflow, including creation, translation, transcription, cueing, and quality control.
• Coordinated activities and supervised the YouTube Subtitle Team to ensure accurate and timely delivery of subtitles.
• Led a diverse team of translators proficient in Tagalog, Thai, Korean, Japanese, and Arabic, collaborating with them on foreign language translations while adhering to provided scripts.
• Acted as a liaison between the Content Director, the LPF (Film Censorship Board), and the CCU (Central • Censorship Unit) to address matters concerning on-air subtitles and censorship regulations.
• Played a vital role as a member of the Media Prima DRP (Disaster Recovery Plan) team, contributing to disaster recovery planning and preparedness efforts.
• Participated in a content and software migration project, successfully transitioning from Poliscript to Wincaps, optimizing efficiency, and streamlining subtitling processes.

Apr 2016 – Aug 2018 · 2 yrs 4 mos · Malaysia

• Create, translate, transcribe, cue and QC subtitle in line with iFlix subtitle specifications.

Mar 2013 – Oct 2013 · 7 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Report on rejections and quality.
• Communicate with customers on the rejections and corrective actions.
• Ensure quality products are delivered to the customers.
• Check delivery 100% quality products to customers’ at all time.
• Monitor in-process products at production area.
• Team leader for operation team at APM Plant, Kulim Hi-Tech.

Jul 2012 – Jul 2012 · 0 mo · Perak, Malaysia · Hybrid

• Contract Content editor and translator for Perak Film Office website
• Translating content for Perak Film Office website
• Editing Content within dateline(3 Weeks)
• Making basic research on recommended Film location in Perak

Jun 2012 – Feb 2013 · 8 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Involved in sales and support, and where appropriate, maintaining contact with clients.
• Assisting marketing department in identifying the potential customer and doing promotion.
• Monitoring system and report any error to technical division.
• Content Editor for Estisys Technology Blog

Jun 2012 – Aug 2012 · 2 mos · Perak

• English Tutor for UPSR and PMR
• Prepare Intensive learning material for UPSR and PMR student for their incoming exam

Jan 2011 – Present · 15 yrs 2 mos · Malaysia

• Utilize subtitle software and tools effectively to enhance productivity and efficiency in the subtitle creation and editing processes.
• Collaborate closely with other members of the production team, such as translators, editors, and project managers, to ensure consistent and accurate delivery of subtitles.
• Develop strategies to perform accurate and consistent translations.
• Create detailed reports on the accuracy of translated documents and maximize the quality control of translated documents.
• Adapt translations to suit the cultural nuances and linguistic requirements of the target audience.