Keshvi Arora

Operations Associate

North Delhi, Delhi, India5 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Proficient in managing FNOL Insurance Operations.
Experienced in root cause analysis and data-driven decision making.
Strong leadership skills demonstrated through team management.

Stackforce AI infers this person is a skilled professional in Insurance Operations with strong analytical and leadership capabilities.

Contact

Skills

Core Skills

Quality ControlPerformance ManagementCommunicationLeadership

Other Skills

RCAPeople ManagementEmployee EngagementMicrosoft 365 fraud preventionMicrosoft Power BIMicrosoft OfficeMySQLMicrosoft OutlookMicrosoft WordMicrosoft ExcelAnalytical SkillsSpokeoIp proxyMicrosoft Dynamics CRMMultitasking

About

As a dynamic and forward-thinking team leader, I excel in navigating the complexities of daily operations and resolving personnel challenges with vigor. In my role as a Management Trainee at Genpact, I spearhead the FNOL Insurance Operations, demonstrating proficiency in administrative duties, in-depth data analysis, root cause analysis, and consistently delivering results in high-pressure environments.

Experience

Genpact

Management Trainee

Jan 2024 – Present · 2 yrs 2 mos · Noida, Uttar Pradesh, India · Hybrid

Managing FNOL Insurance Operations, demonstrating proficiency in administrative duties, in-depth data analysis, root cause analysis, and consistently delivering results in high-pressure environments, Quality Control

Quality ControlPerformance ManagementRCAPeople ManagementEmployee EngagementMicrosoft 365 fraud prevention+9

Hcltech

Senior Associate

Feb 2023 – Dec 2023 · 10 mos · Noida, Uttar Pradesh, India · Hybrid

.Acting SME in a team of ten CSRs. Supporting team with the process expertise to ensure quality and timely responses to stakeholders.
.Auditing 15% daily actions taken by the team members and publishing weekly accuracy to internal leadership.
.Conducting daily shift huddles and sharing feedback and findings from previous day with team members.
.Daily task allocation to team members and monitoring the completion of the task by EOD.
.Managing client escalations and updating process updates tracker as and when required.
.Attending weekly client calibration calls with Manager and discussing critical scenarios with client.
.Publishing weekly reports to the client showing six weeks trend of customer gueries, return & refunds, orders and delivery issues.
.20% production support in responding buyer's queries, return & refunds, reviewing new orders to prevent potential fraud.

CommunicationMicrosoft Outlook

Oracle financial services software limited

Associate Consultant

Oct 2020 – Feb 2023 · 2 yrs 4 mos · Gurugram, Haryana, India

. Responsible to provide customer support via service request and email for pre/post certifications queries with superior quality of resolution within the prescribed turnaround time.
. Analyze the root causes of the issues to provide a helpful and complete resolution.
. Work on multiple tools and systems to manage the certification program.
. Work with the global team members to fulfill certification support requirements/processes and ensure joint success.
. Compile reports to support the certification program.
. Working on verification of Hands on course(hoc) this is done to check authenticity of the candidates data and if all prerequisites are met to earn that particular certificate is met then approval is given only then the person can share it on all social profiles.

LeadershipMySQL