Eric Phay

CEO

Singapore, Singapore, Singapore28 yrs 6 mos experience

Highly Stable

Key Highlights

25+ years of experience in global organizations.
Expert in IT service management and Agile methodologies.
Strong background in data analytics and digital marketing.

Stackforce AI infers this person is a seasoned IT leader with expertise in digital transformation and service delivery across diverse industries.

Contact

ericphay@hotmail.com LinkedIn

Skills

Core Skills

It Service ManagementAgile MethodologiesIt Infrastructure Management

Other Skills

IT OperationsService DeliveryVendor ManagementManaged ServicesChange ManagementIT ManagementIncident ManagementIT Infrastructure OperationsITILService DeskIT OutsourcingProcess ImprovementProject ManagementTeam LeadershipIT Solutions

About

[ Regional technology leader with 25+ years across global organizations including Heineken, McCormick, DuPont and Cargill ] With close to 10 years of regional IT leadership experience, I am passionate about delivering IT solutions that enable business growth, operational excellence, and customer satisfaction. I have a strong background in IT service management, Agile methodologies, and data analytics, having obtained multiple certifications in ITIL, Agile Service Manager, and ScrumMaster. I leverage these skills to drive IT process improvement, innovation, and transformation across the region, ensuring IT services are delivered efficiently, effectively, and securely. I also apply data analytics to support decision making, performance measurement, and business intelligence referencing closely to the knowledge gained from my MBA. Additionally, I have a keen interest in digital marketing, having completed a Specialist Diploma in Consumer and Performance Analytics, and I enjoy exploring new ways to leverage digital platforms and technologies to enhance brand awareness, customer engagement, and market penetration. #LBFalumni

Experience

Singapore swimming club

IT Director – Digital Transformation & Technology

Nov 2024 – Present · 1 yr 4 mos · Singapore

Spanning more than 30,000 square meters (size of 4 soccer fields) of delicious Food & Beverage outlets and competition-level Sports facilities, the Singapore Swimming Club is the country’s largest non-golfing premium recreational club, with a membership base of around 13,000.

The heineken company

Regional Technology Lead - APAC (22 Markets)

Oct 2022 – Oct 2024 · 2 yrs · Singapore · Hybrid

IT OperationsService DeliveryVendor ManagementAgile MethodologiesIT Infrastructure ManagementManaged Services+6

Mccormick & company

2 roles

Regional IT Delivery Director - Asia

Promoted

May 2020 – Sep 2022 · 2 yrs 4 mos · Singapore

Agile MethodologiesIT Infrastructure ManagementService DeskIT OutsourcingIncident ManagementIT Infrastructure Operations

Regional IT Delivery Manager - Asia

Oct 2018 – Apr 2020 · 1 yr 6 mos · Singapore

Agile MethodologiesIT Infrastructure ManagementService DeskIT OutsourcingIncident ManagementIT Infrastructure Operations

Dupont

IT Leader

Jun 2010 – Sep 2018 · 8 yrs 3 mos · Singapore

IT Lead (Global Service Delivery - Asia Pacific - End User Devices)
(January 2015 – present)
> manage PC services for 16 Countries of around 8000 users in AP that has an annual service consumption of around US$6.3 million with NTT Data
> manage Print services for 16 Countries of around 400 Multi-Function Printers in AP that has an annual service consumption of close to US$400K with Ricoh
IT Leader (Asia Pacific Infrastructure Center of Operation - Personal Computing and Collaboration)
(June 2010 – December 2014)
> lead a team of 5 from Singapore, Thailand, India, Korea and Hong Kong to manage PC and Collaboration services (including PC, Print, Email, Conferencing and Mobility services) across AP

International sos

Assistant Manager

Mar 2009 – May 2010 · 1 yr 2 mos · Singapore

Assistant Manager (Group Infrastructure Services - Corporate IT)
> participate in annual budget process for spend of servers refresh and projects amounting to a Capex of US$150,000 and G&A of US$100,000
> championed improvements to server records management using SharePoint List which included easy searching of supported servers and consistent standardization of data types

Cargill

IT Analyst

Mar 2004 – Feb 2009 · 4 yrs 11 mos · Singapore

IT Analyst (Global IT Services for Business - Asia Pacific - Windows Technical Services)
> part of a global operational team that supports 2000+ servers (by follow-the-sun regional team rotation) in accordance to full suite of ITIL processes from Incident Management, Request Management, Problem Management to Configuration Management
> lead a project of servers replacement for 30 servers across 14 AP Countries with a total new hardware value close to US$170,000 executed in accordance to ITIL Change Management process