Kanika Bhardwaj

Operations Associate

Gurugram, Haryana, India9 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7+ years of experience in change management.
Certified in Cisco CCNA, ScrumMaster, and ITIL.
Expert in stakeholder management and problem-solving.

Stackforce AI infers this person is a Change Management expert with a focus on IT service transformation.

Contact

Skills

Core Skills

Change ManagementProject Management

Other Skills

Agile MethodologiesBusiness TransformationRobotic Process Automation (RPA)Regulatory ComplianceProcess ImprovementStandard Operating Procedure (SOP)Cross-functional CollaborationsITIL Process ImplementationITIL ImplementationITIL Service OperationsITIL ProcessBusiness ReadinessITIL CertifiedITILTreatment Planning

About

Senior Change Manager with 7+ years of experience and certifications in Cisco CCNA, ScrumMaster and ITIL. • Proficient in-service request management, global change management (SOP creation), PIR and project management, process and team management. • Expert in escalation management, problem solving and stakeholder management. Following a proactive and accountable approach. • Exposure to leading two major projects. • Client management experience in APAC, EMEA, and the UK. • With a strong emphasis on process governance and self-actualization. • Passionate learner who is always eager to learn new things. • Specialist in working within (and reducing) the "space" between business and IT. • Self-motivated, proactive, focused, goal-oriented and solution-oriented, responsible, adaptable, quick learner, and able to build professional relationships through self-analysis and problem-solving skills.

Experience

9 yrs 2 mos

Total Experience

3 yrs

Average Tenure

4 yrs 7 mos

Current Experience

Bt group

2 roles

Senior Change Manager

Promoted

Jan 2023 – Present · 3 yrs 4 mos

Agile MethodologiesBusiness TransformationRobotic Process Automation (RPA)Project ManagementRegulatory ComplianceProcess Improvement+10

Change and Deployment Manager

Oct 2021 – Jan 2023 · 1 yr 3 mos

Business TransformationBusiness ReadinessChange Management

Vasumati foods private limited

Assistant Manager

Apr 2018 – Sep 2021 · 3 yrs 5 mos

Ibm

Operations Associate - NOC / Data Center

Feb 2017 – Apr 2018 · 1 yr 2 mos

The state trading corporation of india ltd

Intern

Jun 2014 – Aug 2014 · 2 mos · Tolstoy Marg, New Delhi 110001

The objective was to carry out a survey for the employees (Organizational Health inventory ) to find out their perception of the organization.

Security printing and minting corporation of india limited

Intern

Jun 2011 – Aug 2011 · 2 mos · Noida Area, India

A brief study on the functioning of SAP in HR criteria.

Team computers

Intern

May 2011 – Jun 2011 · 1 mo · New Delhi Area, India

Registry Management, Control of money transfer, Assets Management, coordination of issues as logistical support, General office Management and Running.