Apr 2022 – Sep 2022 · 5 mos

• A community of senior startup operations leaders sharing best practices from the trenches.

Sep 2020 – Jun 2022 · 1 yr 9 mos · New York, New York, United States

• Scaled and matured the operations organization from $2M annual run rate to over $15M in a little over a year while growing a mostly in-person team from 10 to 170+ during the height of the COVID-19 pandemic.
• Expanded service operations from one market into three (NYC, CHI, HOU) and from one product line to five.
• Managed HR, recruiting, finance, data reporting, merchandising, and procurement from Series A ($29.6M) through Series B ($45.0M).
• Assisted with fundraising efforts, including pitch decks and presentations to investors like Kleiner Perkins and Insight Partners.
• Created operational SOP’s, HR guidelines, employee onboarding, employee experience and growth programs, review process, and data reporting structure including operational KPI’s and financial metrics.
• Worked cross-functionally with teams across the business (sales, account management, growth, customer service, product, data, finance, legal, etc.) to build products and processes to address the company’s operational needs.
• Worked directly with the founding team on overall company strategy and operationalization of their vision.
• Drove the operations organization’s efforts to achieve perfect product/experience quality through monitoring and improving the “defect rate” while aggressively pursuing profitability targets.

May 2020 – Sep 2022 · 2 yrs 4 mos · New York City Metropolitan Area

• I leverage my past experience growing and managing the Uber and JUMP businesses to advise and consult start-up companies, primarily focused on launching and scaling two and three sided marketplaces, overall business strategy, business growth, operational best practices, and best techniques for scaling processes, teams, and organizations

Aug 2018 – May 2020 · 1 yr 9 mos

• Led JUMP launch in New York City and oversaw all business management and operations resulting in the completion of hundreds of thousands of trips within the first year
• Managed a team of over 100 across two warehouse locations (Bronx & Staten Island)
• Fostered positive relationships with community organizations and local elected officials

Feb 2017 – Aug 2018 · 1 yr 6 mos

• Led the launch of Uber Rides in New York State resulting in the fastest growing US launch in the history of the company with over 1MM trips and $300MM in bookings in the first year
• Created and implemented an analysis framework to account for seasonal changes resulting in healthier business metrics, increased growth, and hundreds of thousands of dollars saved
• Monitored key marketplace metrics (growth, P&L, competition) for New York City (the largest Uber market in the US) and executed recommendations to resolve market issues and boost growth

Feb 2015 – Feb 2017 · 2 yrs

• Successfully passed a ridesharing bill through the Connecticut state legislature
• Managed driver growth and recognition
• Built the first remotely operated driver support network at Uber consisting of 1 permanent and 3 remote locations
• Created strong ties in the community through partnerships with the NAACP, MADD, local colleges & universities, Connecticut state legislators, and other local organizations

Feb 2014 – Feb 2015 · 1 yr

• Launched Uber operations in New Jersey and Connecticut and oversaw all efforts until annual run rate reached $24M in Connecticut and $137M in New Jersey.
• Created expansion and launch operations strategy and execution including rider and driver growth, rider and driver support, marketplace efficiency, and incentives.

May 2013 – Feb 2014 · 9 mos

• Organized first ever NYC driver insurance event providing over 700 partners with access to affordable coverage
• Managed all payments for Uber the Tri-State including weekly payments, incentives, guarantees, and payment issues
• Responsible for driver supply growth

Sep 2010 – Mar 2013 · 2 yrs 6 mos · SeaTac, WA

• Account manager and consultant for imports from large national and multi-national companies
• Analyzed data and processes to inform clients of product functions, industry information, and best practices
• Specializations in customs brokerage and customer relations

Jun 2010 – Aug 2010 · 2 mos · Washington DC-Baltimore Area

Sep 2009 – Jun 2010 · 9 mos · Seattle, Washington, United States

• I smiled and dialed selling t-shirts and other swag to fraternities, sororities, and college groups across the country.