Jul 2022 – Present · 3 yrs 8 mos · Greater Sydney Area

• Undertook an intentional career break following an extended executive career to strengthen executive perspective on people-first leadership, decision-making and sustainable performance, supported by caring responsibilities for an extended family member at end of life, and broadening leadership perspective through significant domestic and international travel and major personal projects.
• During this time, I've been recognised as a LinkedIn Top Voice for consistent, high-quality contribution and influence within the global leadership community.
• I've remained professionally active via guest lecturing, industry engagements and podcasts, mentoring senior leaders and Data, Analytics and AI professionals and contributing experience led insights on leadership, strategy and AI-enabled transformation.
• Current focus: I'm completing the final phase of my career break and selectively engaging in Senior Executive Leader and advisory opportunities where Data, Analytics and AI are central to growth, innovation and value creation within people-centred organisations.

Mar 2022 – Present · 4 yrs · Sydney, New South Wales, Australia

• I deliver guest lectures for the Masters of Business Analytics capstone at Macquarie University Business School and MBA and other Masters level students at the UNSW Business School and AGSM, bringing two decades of industry experience into the classroom in just 1.5 hours with cohorts of 160+ students. My sessions bridge Data, Analytics and AI with human skills, business acumen and customer-focused thinking, showing students how to turn insights into influence and drive measurable impact. They've applied these learnings and frameworks directly, with positive feedback about their capstone project outcomes from industry partners that drove meaningful action with their organisations.
• Key themes include:
• Transforming Data into Value – Turning analytics and AI into actionable business outcomes.
• The Human Skills Behind Data, Analytics and AI – Leadership, communication, storytelling and high-trust culture.
• Driving Action – Using audience analysis and data storytelling to influence decision-makers.
• Real-World Use Cases – Translating theory into practical experience and sharing enterprise-scale lessons learned.
• Standing Out in Data, Analytics and AI – teaching the “Purple Unicorn” skills that differentiate top performers, showing how to develop trusted, high-impact capabilities and why they're essential for driving business alignment and delivering measurable value.
• By combining Enterprise Data Strategy, Data Governance, Business Intelligence, Visualisation, Digital and Business Transformation, Innovation, Problem Solving, Leadership, Analytics, AI, Growth Mindset and Communication skills, my lectures prepare students to lead in data-driven organisations with confidence, impact and a people-first mindset while equipping them to deliver tangible results in their projects and careers.

Mar 2020 – Jun 2022 · 2 yrs 3 mos · Sydney, New South Wales, Australia · Hybrid

• As Head of Analytics at Optus, I led a team of up to 100 Data, Analytics and AI professionals, spanning Business Insights, Digital Analytics, Data Science (AI), Self-service Analytics, and Visualisation, in both Traditional and Agile environments. As part of the Optus Senior Leadership Team and Singtel Group Top Executives, I partnered with the Executive Leadership Team (ELT, ExCo, CEO) to transform data, analytics and AI capabilities across the organisation while embedding a people-first, business-aligned approach.
• Key achievements:
• Built and led high-performing teams that delivered measurable business impact, while driving a 48% uplift in employee engagement within the first 12 months.
• Developed and implemented a business-aligned enterprise analytics strategy and service model, creating value from data products across the organisation.
• Sponsored and delivered the Customer360 data product, creating a trusted, governed, single view of customers that drove enterprise-wide business alignment, enabled strategic decision-making and delivered tangible value across multiple business units.
• Embedded analytics into strategic initiatives including optimising the multibillion-dollar 5G network, supporting pricing initiatives contributing to double-digit revenue growth and driving “Living Network” feature development.
• Championed enterprise innovation, including “One Click Insights,” improving team efficiency and compressing end-to-end production cycles by up to 83%.
• Partnered with Macquarie University and La Trobe University to establish “OptusU,” creating scalable, organisation-wide data and AI literacy programs and micro-credential courses, successfully upskilling more than 100 employees from across all business units in four cohorts over 12 months, recognised as a finalist in the AITD 2021 Excellence Awards.

Apr 2011 – Feb 2020 · 8 yrs 10 mos · Sydney, Australia

• As Executive Manager for Business & Private Bank and Institutional Banking & Markets at Commonwealth Bank of Australia, I led a high-performing team of up to 20 Data, Analytics and AI professionals to uplift data capabilities and drive commercial performance, client outcomes and enterprise analytics maturity. I embedded a business-aligned, people-first approach to analytics, achieving Global Best in Class employee engagement scores while partnering closely with C-level executives and representing the business units in group-wide transformation initiatives.
• Key achievements:
• Transformed data culture across both business units by embedding a data-driven mindset, elevating organisational data maturity and repositioning analytics from operational reporting to strategic value creation.
• Co-founded and scaled a 2,000+ member enterprise-wide Data & Analytics Community, fostering collaboration, innovation and data literacy across the organisation.
• Provided strategic thought leadership across Group-wide initiatives, representing Business & Private Bank and Institutional Banking & Markets to accelerate enterprise adoption of analytics and AI.
• Partnered with clients and executive stakeholders (CEO / C-level) to showcase advanced analytics capabilities, supporting commercialisation opportunities, strategy development and innovation.
• Delivered international impact through a secondment to ASB Bank New Zealand, leading a data, analytics and AI maturity assessment and shaping the bank’s enterprise data strategy.
• Established and embedded a self-service analytics and visualisation capability, reducing ad-hoc requests by over 50% and enabling teams to focus on higher-value strategic analytics initiatives.

Apr 2010 – Mar 2011 · 11 mos · Sydney, Australia

• In this promotion to Senior Manager across the Business & Private Bank and Institutional Banking & Markets, I led a high-performing team of 12 Data, Analytics and AI professionals across disciplines to deliver enterprise-grade data and analytics solutions. I was accountable for driving data quality, governance and insight capabilities while enabling strategic decision-making aligned across the bank. My work established a foundation for growth and innovation initiatives, embedding processes and capabilities that delivered measurable efficiency and strategic value.
• Key achievements:
• Led remediation, data governance and reporting initiatives to improve data quality ahead of the SAP Core Banking migration, ensuring reliable and actionable analytics.
• Developed an all-new Small Business “relationship view”, creating a single customer view across all business customers. This enabled improved segmentation, cross-sell and upsell opportunities, consistent strategic planning and enterprise-wide adoption of standardised customer insights.
• Developed and embedded knowledge management, data management and data governance processes to address key person risk, resulting in a 17% reduction in average analytical request completion time while increasing consistency and production quality.
• Leveraged analytics and insights to inform marketing campaigns, segmentation, behavioural analytics and executive decision-making, elevating the strategic impact of data across business units.

May 2006 – Apr 2010 · 3 yrs 11 mos · Sydney, Australia

• In this promotion, I established and led a high-performing team of six Data, Analytics and AI professionals within Business & Private Bank and Institutional Banking & Markets. I was accountable for delivering analytics, segmentation and insight solutions to enable strategic client management, drive targeted growth and optimise business processes across marketing, sales, operations and portfolio management.
• Key achievements:
• Developed multiple analytical sales tools with full change management and training programs (in person and online), mobilising thousands of insights and facilitating targeted lead distribution to over 1000 global users with high adoption and action rates.
• Performed marketing segmentation to support cross-sell, upsell, above and below the line campaigns and targeted customer growth initiatives, enabling measurable strategic impact on client engagement and revenue generation.
• Collaborated with Distribution Sales and Finance teams on segmentation and territory analysis exercises, leveraging internal and third-party data to refine the operating model and optimise relationship manager portfolios, including industry specialisations for Metro and Regional customers.
• Analysed and recommended business process optimisation opportunities, achieving double-digit efficiency improvements across marketing, sales, reporting, and operations through automation and workflow enhancements.
• Developed a CBA CEO Award-winning automated Asset Finance Contract Maturity Solution to support client retention activities, removing manual processes and improving the consistency and timeliness of customer communications.

Jun 2005 – May 2006 · 11 mos · Sydney, Australia

• As a founding member of the Business & Private Bank and Institutional Banking & Markets Data, Analytics and AI team, I partnered with senior management, marketing, product, risk, and sales teams to deliver both tactical and strategic data insights. In an era when data and analytics capabilities were emerging, I helped establish foundational processes and tools that enabled scalable, enterprise-wide insight generation.
• Key achievements:
• Created and optimised a data mart consolidating tens of fragmented data sources, automating ETL pipelines with data validation, improving data quality, availability and error capture, while streamlining end-to-end marketing and reporting activities.
• Developed a suite of automated, SQL based triggers to identify sales opportunities, retention targets, service needs and strategic contact moments, driving double-digit improvements in client engagement (NPS) and revenue.
• Delivered innovative analytics and insight solutions in a newly established team, pioneering processes, standards and tools that became the foundation for future data-driven decision-making across business units.

Dec 2003 – Jun 2005 · 1 yr 6 mos · Sydney, Australia

• As an Individual Contributor and then Team Leader in the IT department, I provided hands-on support for the CommSee CRM system, now the bank-wide CRM platform, while leading a technical support team of eight. I was a key part of the pilot rollout in Tasmania and the subsequent national deployment, providing in-branch and remote support, training and troubleshooting to ensure consistent adoption and system performance. I also partnered with Marketing Analytics to enable actionable insights, linking technical delivery directly to business outcomes.
• Key achievements:
• Delivered in-branch and remote technical support, training and troubleshooting during the CommSee CRM pilot and national rollout, ensuring smooth adoption and consistent system performance across the enterprise.
• Provided database support to the Marketing Analytics team, building queries, reports and automated processes to deliver targeted leads directly to CRM users, enhancing campaign effectiveness and client engagement.
• Developed training materials and onboarding programs for new analysts, standardising responses to enable efficient and consistent customer management.
• Served as System Administrator for HP ServiceDesk, managing knowledge management, service calls and incident/problem management to ITIL standards, improving operational efficiency and service quality.