Scarlett Michanco — CTO
Award-Winning AI Solutions Architect | 13+ Years Driving Digital Transformation in AI Contact Centers, Cloud Architecture, and Innovation I am an award-winning engineer and solutions architect specializing in prototyping innovative solutions and tackling the most complex challenges across the tech stack. My current focus is engineering the next generation of AI-powered Contact Centers. As part of a boutique solutions firm, I leverage a combined 50 years of expertise in design and deployment, offering comprehensive cloud services and expert support to ensure seamless migrations and successful platform deployments. Core Specializations & Impact Areas: AI Contact Center Architecture: Designing and deploying cutting-edge AI (including Virtual Agents) within major Contact Center platforms (Zoom, Vonage, Nextivia). Deep Systems Engineering: Advanced DevOps, Custom API Development, and building resilient Connected Systems Architecture. Innovative Modeling: Utilizing Digital Twins and Clones for risk-free system optimization and accelerated deployment. Generative AI & Emerging Tech: 13+ years driving breakthroughs in Generative AI, Full Stack, Cloud (GCP, AWS, Azure), and immersive technologies (AR/VR). High-Impact Results: Delivered significant value and technical breakthroughs at organizations including LexisNexis, Wayfair, and more. Let’s connect to explore how I can bring this specialized knowledge and technical efficiency to solve your most pressing challenges. Technical Expertise Snapshot (Keywords): Front-End/Full Stack: JavaScript, TypeScript, React, Angular, Vue, Node, WebGL, WebGPU, WebAssembly (WASM), Shaders. Back-End/Data: Python (Pytorch, NumPy, SciPy, Tensorflow), Mongo, Postgres, CassandraDB, CouchDB, Redis, Neo4J, MySQL, ORM's. Cloud/DevOps: GCP, AWS, Azure, Lambda Cloud, Firebase, Databricks, DataDog, Agile, Scrum. Mobile/Immersive: Kotlin, Swift, React Native, Flutter/Dart, Unity/Unreal, ARKit, ARCore, Snap Lens Studio. Emerging: Blockchain (Avalanche), Web3.js, Go.
Stackforce AI infers this person is a SaaS-focused AI Solutions Architect with expertise in cloud and mobile technologies.
Location: Boston, Massachusetts, United States
Experience: 8 yrs 6 mos
Skills
- Cloud Architecture
- Ai Development
- Mobile Development
- Cloud Infrastructure
- Project Management
- Software Engineering
- Data Management
- Web Development
- Content Management
Career Highlights
- Award-winning AI Solutions Architect with 13+ years of experience.
- Expert in AI-powered Contact Center architecture and deployment.
- Proven track record of delivering high-impact AI solutions.
Work Experience
PwC
Lead AI Architect (2 mos)
575 The Technologist
AI Integration Architect. (5 mos)
Modality
Principal AI Engineer (3 mos)
Stealth Startup
Lead Flutter Engineer (4 mos)
Vink Software
Principal AI Consulting Engineer (3 mos)
LexisNexis
AI/ML Engineer/Senior Software Engineer III (1 yr 1 mo)
Wayfair
AR/VR/XR Mobile Automation Engineer, Software Engineer (2 yrs 11 mos)
VYNYL
Software Engineer (3 yrs 11 mos)
Treefort Music Fest
Web Team Intern (5 mos)
Boise State University
Associate Web Developer (2 yrs 5 mos)
Education
Bachelor of Business Administration (BBA) at Boise State University
Career Studies Certificate at Northern Virginia Community College
Bachelor of Business Administration - BBA at Boise State University