Haseeb Khalid

Operations Associate

Lahore, Punjab, Pakistan5 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Expert in transforming complex datasets into actionable insights.
Proficient in Power BI for data visualization and reporting.
Strong background in operational leadership and strategic planning.

Stackforce AI infers this person is a Data Analyst with expertise in Business Operations and Analytics in the SaaS industry.

Contact

Skills

Core Skills

Operations ManagementData AnalysisBusiness AnalysisData Visualization

Other Skills

Analytical SkillsStrategic PlanningData ManagementLast MileData ScienceBusiness DevelopmentBusiness PlanningBusiness StrategyDialer ManagementKPI DashboardsFinancial AnalysisEmail MarketingEmail ManagementHTML EmailsEmail Strategy

About

As a Business Analyst and Business Operations Manager at A.R.M Solutions, I bring a dynamic blend of analytical expertise and operational leadership to the forefront. Leveraging advanced proficiency in Power BI, I specialize in transforming complex datasets into actionable insights, enabling data-driven decision-making that strengthens business strategies and enhances operational efficiency. My analytical work ensures that organizational goals are met with precision, while my focus on visualizing data empowers stakeholders with clarity and actionable intelligence. With a deep understanding of data-driven strategies and regulatory landscapes, I am passionate about bridging analytics with strategic planning to deliver impactful results. My dual-role approach exemplifies a dedication to leveraging data and operations to achieve sustainable growth, fostering innovation and measurable success at every step.

Experience

5 yrs 4 mos

Total Experience

1 yr 6 mos

Average Tenure

2 yrs 2 mos

Current Experience

A.r.m. solutions

Dialer Operations Manager

Feb 2024 – Present · 2 yrs 2 mos · United States · Remote

Lead the end-to-end management of dialer systems to ensure efficient campaign execution and achievement of collection targets.
Strategize and execute dialer configurations, agent allocations, and call flow optimizations to drive operational performance.
Analyze real-time and historical data, identifying trends and gaps to recommend actionable improvements.
Collaborate with IT, Compliance, and Operations teams to ensure seamless system functionality and regulatory adherence.
Implement performance monitoring tools to track agent productivity, call connect ratios, and right-party contact rates.
Drive revenue growth by enhancing contact strategies, list management, and campaign prioritization.
Conduct A/B testing and evaluate campaign effectiveness to refine dialing strategies continuously.
Ensure dialer compliance with FDCPA, TCPA, and other relevant collection regulations.
Provide regular reports and insights to senior leadership for strategic planning and resource allocation.
Train and mentor junior team members on dialer tools, reporting dashboards, and campaign best practices.

Data AnalysisOperations Management

Remote scouts by cedar global solutions

Business Analyst & Dialer Operations Manager

Feb 2024 – Present · 2 yrs 2 mos · Pakistan · On-site

Extract data from diverse sources including APIs, SQL Server, Excel, and SharePoint.
Clean, transform, and prepare data using Power Query within Dataflows and Datasets.
Model data relationships and create optimized data models for reporting efficiency.
Develop, test, and validate DAX measures for accurate performance tracking.
Design and refine interactive charts, slicers, and filters to drive insight discovery.
Build user-friendly Power BI dashboards and report interfaces tailored to business needs.
Publish, maintain, and update reports on Power BI Service for organization-wide access.
Manage Power BI licensing, workspaces, and user access control.
Set up data alerts, report subscriptions, and sharing permissions in line with security protocols.

Analytical SkillsStrategic PlanningData AnalysisBusiness Analysis

Cedar financial

Data Analyst

Oct 2022 – Mar 2024 · 1 yr 5 mos · Pakistan · On-site

Demonstrated advanced proficiency in Microsoft Excel for data modeling, statistical analysis, and dashboard creation.
Managed relational databases with a focus on query optimization, data integrity, and performance tuning.
Integrated and maintained datasets from multiple sources, including APIs, Excel, SQL, and cloud platforms.
Designed and deployed interactive dashboards and visual reports to support data-driven decision-making.
Applied advanced data visualization techniques to present complex data in a clear and actionable format.
Conducted comprehensive data analysis to identify trends, forecast outcomes, and support strategic planning.
Utilized statistical tools and methodologies to uncover insights and support predictive analytics.
Diagnosed and resolved software and data-related issues, ensuring minimal disruption to operations.
Provided technical support and training to business users, enabling effective use of BI tools and data assets.

Data ManagementData VisualizationData Analysis

Nearpeer.org

Administrator

Jun 2022 – Oct 2022 · 4 mos · Lahore, Punjab, Pakistan · Hybrid

Manage student registrations, fee records, and attendance logs.
Coordinate class schedules, exam planning, and academic communication.
Maintain and update Learning Management System (LMS) content.
Act as a liaison between students, faculty, and management.
Assist with organizing webinars, classes, and online assessments.
Ensure smooth daily operations and handle administrative tasks.

Call courier (pvt.) ltd.

2 roles

Operations Supervisor

Jul 2021 – Jun 2022 · 11 mos

Supervised floor operations to ensure timely and accurate order fulfillment.
Managed team schedules, shift planning, and performance monitoring.
Handled inventory flow, stock reconciliation, and order dispatch accuracy.
Monitored daily cash handling, expense tracking, and cost control measures.
Coordinated with vendors and 3PL partners to streamline last mile deliveries.
Ensured smooth execution of e-commerce logistics and customer satisfaction KPIs.

Last MileOperations Management

Data Analyst

Dec 2020 – Jul 2021 · 7 mos

Conducted in-depth data analysis to identify operational inefficiencies and performance trends.
Performed root cause analysis to resolve recurring issues and enhance workflow effectiveness.
Developed and implemented data-driven solutions to support strategic decision-making.
Executed daily cash reconciliations with a high degree of accuracy and compliance.
Led monthly reconciliation processes, ensuring alignment between financial records and reporting standards.

Data ManagementLast MileData Analysis