Mercy Ngwoke — CEO
Founders don’t burn out because they lack vision. They burn out because operations, customer support, and communication all demand attention at once. That’s where I step in. I help startup founders reclaim time and mental clarity by building structured systems around operations, CRM management, customer support workflows, and AI-powered content automation. When I’m inside your business, things move. Nothing gets lost. Nothing waits. Nothing relies solely on you. ## What I Handle ### 🔹 Executive & Operations Support Inbox management, calendar coordination, follow-ups, documentation, SOP creation, CRM organization, lead tracking, and workflow automation. I turn scattered processes into structured systems that reduce manual work and increase accountability. ### 🔹 Customer Support Systems Email support, live chat support, ticket management, order entry, CRM updates, and support documentation. I don’t just answer messages. I identify patterns, reduce repetitive tickets, improve response time, and create clearer support processes. Result: * Faster response times * Fewer escalations * Better customer experience * Reduced founder involvement ### 🔹 AI Workflow & Video Content Support I design AI-powered video prompts, scripts, onboarding walkthroughs, and product explanation content for startups in health, ecommerce, and tech. This improves: * Customer onboarding * Product understanding * Conversion rates * Brand consistency All content is structured to sound human, strategic, and conversion-focused not robotic. ## What This Means for You • Clearer operations • Organized CRM & lead pipelines • Consistent follow-ups • Stronger customer retention • Faster onboarding • Reduced support load • Reclaimed time (20–35+ hours weekly) • Peace of mind knowing things are handled You stop worrying about: “Did we reply?” “Did we follow up?” “Did that lead get updated?” “Is support under control?” Because it is. I work best with startup founders who want reliable execution, structured systems, and proactive support not someone they have to micromanage. 📍 Remote 💼 Available on Upwork 🤝 Open to startup founders & scaling teams
Stackforce AI infers this person is a SaaS operations and customer support specialist with a focus on startups.
Location: Nsukka, Enugu State, Nigeria
Experience: 4 yrs 7 mos
Skills
- Customer Relationship Management (crm)
- Analytical Skills
- Market Research
- Video Editing
- Team Leadership
- Customer Service
Career Highlights
- Expert in building structured systems for startups
- Proven track record in customer support optimization
- Skilled in AI-powered content automation
Work Experience
Silverlight Research Group
Market Research Analyst (1 mo)
Academic Advisory Network
University Outreach Recruiter (6 mos)
GAOTek Inc.
Intern (Video editing squad leader) (5 mos)
Swifmed Pharmacy and Health care stores
General Manager (1 yr 1 mo)
Digital Witch Support Community
Virtual Assistant (1 yr 4 mos)
Anison Valencia Hotel and Suites
Kitchen Assistant (4 mos)
Health center
Vaccinator (1 yr 2 mos)
Golden Valley Hotel
Front Desk Receptionist (3 yrs 2 mos)
Education
Higher National Diploma at College of Nursing Sciences and Health Technology