Oct 2025 – Present · 6 mos

Jan 2025 – Nov 2025 · 10 mos

Jun 2019 – Jan 2025 · 5 yrs 7 mos

• Lead three Account Management teams (BeNeLux, Nordics and Emerging Markets) to deliver excellent performance. Focus on developing teams' expertise on GA360, GMP and marketing data strategies. Mentor individuals to help with their professional development.
• Coach towards quarterly goals by ensuring that key plans are in place and that recovery plans are implemented if required.
• Track activity, provide detailed data analysis weekly and drive consistent Customer Relationship Management (CRM) tracking.
• Partner with Sales leadership to identify process improvement areas and solutions, share and encourage best practices, across the Global Platforms teams.
• Analyze data, trends and client performance and develop robust strategic plans for customers, quarterly regional plans and long-term regional business plans are in place.
• Build strong relationships with senior stakeholders across the Google Marketing Platform, Google Ads and Cloud businesses.

Nov 2015 – Jun 2019 · 3 yrs 7 mos

• Own strategic relationships with clients using or transitioning to Google Analytics 360
• Monitor industry trends and competitive landscape, demonstrate thought leadership and identify risks to the business, taking preemptive action to mitigate.
• Contribute to the growth and strategic direction of Google’s digital Analytics offering.
• Act as conduit between the Google Analytics 360 service, product management, engineering and clients.

Feb 2015 – Nov 2015 · 9 mos

• Description:
• As a Billing Product Lead, I drive process improvements and consistency, using an analytical and strategic approach with a pragmatic sense of getting things done. I lead every initiative that touches on the billing product and impacts the billing agents. I provide critical insights using data analysis, ensure cross-functional alignment of goals and Service Level Agreements, and help my team drive strategic partnerships and new initiatives forward.
• Responsibilities:
• Apart from leading the projects with a defined duration, ongoing tasks include
• Capacity planning & reporting based on data analysis of historic volumes and forecasting
• Liaising between Product Ops and Global Support as well as serve as the main POC within the team and with external teams like the Collections, Billing PM, 2nd Level Support and engineering in all matters that are related to the Team's Billing Scope.
• Provide the team with updates whenever there's a major change or bug that could potentially impact the Team's Billing performance.
• Looking out for opportunities adding to team's performance (additional scope, training, tool access etc)
• Partner with the automation team on building out automation capabilities

Aug 2013 – Nov 2015 · 2 yrs 3 mos

• Description:
• Work in a startup team that provides dedicated support for Large Customer Sales globally, with a personal focus on the French and BeNeLux market. Provide technical expertise across all Google products to support the Large Customer Sales team. Fix any issues on behalf of customers and partners to unlock extra revenue potential. Project management to scale solutions.
• Responsibilities:
• Provide technical support and build successful long term relationships with both internal and external clients. Troubleshoot, escalate and respond to product support requests about ad serving systems and other Internet-based applications from advertisers and sales teams.
• Interface effectively with engineering and other technical groups to enhance products and resolve customer issues and help Google customers' businesses grow.
• Analyse support data to identify trends and communicate actionable insights to product stakeholders and sales.
• Develop training materials and documentation.

Sep 2012 – Aug 2013 · 11 mos

• Description:
• Helping entrepreneurs both individually and broadly build their online presence and grow their businesses with a laser-focus on the unique needs of small- and medium-sized businesses. Collaborate with teams of strategists, analysts, advisers and support specialists to spot and analyse customer needs and trends. Create and implement business plans for small businesses of every stripe.
• Responsibilities:
• Provide strategic and consultative advice and help solve technical issues for a large number of businesses from the BeNeLux market.
• Implement creative ways to improve our customer relationships and increase business by promoting other Google products.
• Cross- and upselling Google Solutions - exceeded targets by +125%.
• Deliver outstanding customer service experience to Google's advertisers, publishers and/or users.