Jul 2023 – Jun 2024 · 11 mos · Ahmedabad, Gujarat, India · On-site

Nov 2019 – Apr 2023 · 3 yrs 5 mos · Gurgaon, Haryana, India

• ● Defined and executed a product growth strategy and roadmap, resulting in a 60% improvement in productivity for client’s outbound marketing operations, and a 50% increase in internal operations efficiency.
• ● Successfully led a team in driving service and insurance growth through the implementation of a proprietary cloud-based CRM software at 300+ workshops, serving over 150 dealer groups across North India of renowned OEMs.
• ● Successfully executed a post-merger integration, meeting predefined timelines by implementing software solutions, fostering strategic partnerships, and building synergies, resulting in a significant increase in monthly recurring revenue of Rs. 2 crores within 12 months.
• ● Achieved a 5% monthly recurring revenue growth for clients by designing and implementing a 'Targeted Discounting System' using lead lifecycle data, while also contributing to a 10% increase in Unit Account Profitability for ICICI Lombard.
• ● Formulated and executed a strategic plan to drive insurance growth through product enhancements, resource optimization, and streamlining client onboarding and post-onboarding processes. This resulted in a 15% increase in insurance retention. (vs industry avg. of 6%)
• ● Pivoted the operations from an integrated model to Hub and Spoke model by restructuring teams to drive a 40% improvement in productivity.

Sep 2019 – Oct 2019 · 1 mo

Sep 2017 – Aug 2019 · 1 yr 11 mos

• ● Played a key part in the successful acquisition of the start-up. Acted as a single POC for product operations, analytics, and consulting for 10+ dealer groups and assisted dealer principals to set data-driven targets and improve profits by up to 50%. Responsible for account receivable collections of 1.5 Cr+ per year.
• ● Led the development of 'Post Service Feedback Module' in collaboration with cross-functional teams, enabling dealers of multiple OEMs to improve their CSI scores by 20%. This initiative increased the annual net receivables by 1 Cr.
• ● Developed and deployed the 'Internal INS Health Monitoring Dashboard' utilizing SQL and Power BI, providing real-time insights on client performance within the CRM system. This implementation resulted in a 15% increase in operational efficiency across the company.
• ● Developed product configurators enabling 4x faster data integration – led to successful onboarding of 3 new OEMs including Mahindra, RE, and KIA, expanding the company's client portfolio by 30%.

Jul 2017 – Aug 2017 · 1 mo

• 1. Started handling key accounts in Uttarakhand
• 2. Learnt how to provide data backed inputs from large amount of unstructured data using Excel and SQL.
• 3. Got a full time employment opportunity 2 months into the internship.

Jan 2017 – Jun 2017 · 5 mos · Gurgaon, India

• 1. Traded commodities futures on the Chicago Mercantile Exchange.
• 2. Managed end to end proprietary trade book.
• 3. Generated trading calls by analyzing the active contracts fundamentally and technically.

Jun 2015 – Jul 2015 · 1 mo · Noida Area, India

• Learnt about digital systems and design, including VLSI Design and FPGA logic.

Jun 2014 – Jul 2014 · 1 mo · Chandigarh

• Learnt the basic functioning of embedded systems and robotics.
• By the end of the internship, successfully assembled and implemented 10+ use cases of robotics and embedded systems.