Sweety . — Operations Associate
Driven and client-focused Customer Relations Specialist with over 5 years of experience across luxury automotive, hospitality, travel, and digital marketing sectors. I specialize in delivering exceptional customer experiences, streamlining CRM processes, and enhancing client satisfaction and loyalty for high-end brands like Jaguar Land Rover. My expertise lies in: Customer Relationship Management (CRM) systems. Client engagement & retention strategies. NPS & CSAT improvement. Process efficiency & cross-functional collaboration.
Stackforce AI infers this person is a Customer Relations Specialist with expertise in luxury services and digital marketing.
Location: Delhi, India
Experience: 4 yrs 9 mos
Skills
- Customer Relationship Management (crm)
- Customer Service
Career Highlights
- Over 5 years of experience in customer relations.
- Expert in enhancing client satisfaction for luxury brands.
- Proficient in CRM processes and customer engagement strategies.
Work Experience
Noida International Airport
Executive - Customer Care (4 mos)
AMP Motors
Customer Relationship Executive (1 yr 11 mos)
Diginet World DOOH Media
Business Manager and Client Servicing (4 mos)
Encalm Hospitality Pvt. Ltd.
Sales And Marketing Representative and Guest Relations (1 yr 10 mos)
Vivek travels Pvt. Ltd.
Customer Relations Executive (5 mos)
Education
Customer Service Excellence in Aviation at Reliance Foundation
Microsoft office using AI tool at Be10X
Bachelor of Arts at University of Delhi
Diploma in computer application and programming at Indian Institute Of Computer Science
Hospitality/travel and tourism at Alroz aviation
Master's of Business administration ( Human Resource and Marketing Management) at Indira Gandhi National Open University (IGNOU), Delhi
Certificate in digital marketing at IIDE - The Digital School
