Apr 2021 – Present · 4 yrs 11 mos · Bengaluru, Karnataka, India

• At Hello Infra, we specialize in the construction and development of high-quality commercial and residential properties across Turkey. With a strong track record in delivering innovative, sustainable, and efficient real estate solutions, we are committed to shaping the future of Turkey's urban landscape.
• Our expertise covers all aspects of construction, from initial design and planning to project management and final delivery. Whether it's crafting modern residential communities or cutting-edge commercial spaces, Hello Infra delivers projects that combine aesthetic appeal, functionality, and long-term value.
• Our team is driven by a commitment to excellence, customer satisfaction, and a deep understanding of local market dynamics. We leverage advanced construction techniques and a network of trusted partners to ensure the success of every project, no matter the scale or complexity.
• At Hello Infra, we are redefining the construction experience in Turkey—building the spaces of tomorrow, today.
• Let’s connect to explore opportunities and collaborations in Turkey’s thriving real estate market.

Jan 2019 – Dec 2020 · 1 yr 11 mos · Bengaluru, Karnataka, India

• As a passionate professional in the real estate and development industry, I specialize in transforming visionary concepts into tangible, high-quality properties. With a strong background in project management, market analysis, and property development, I am dedicated to creating spaces that enhance communities and drive long-term value.
• My expertise spans across residential, commercial, and mixed-use developments, focusing on delivering projects that align with market needs while emphasizing sustainability and innovation. I work closely with stakeholders, architects, and contractors to ensure seamless execution from concept to completion, always prioritizing quality, efficiency, and profitability.
• Whether it's identifying emerging trends, securing investment opportunities, or overseeing day-to-day operations, I bring a strategic and results-driven approach to every phase of development.
• Let's connect to explore potential collaborations, opportunities, and insights in the dynamic world of real estate development.

Oct 2017 – Jan 2021 · 3 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Technical Support Specialist | Jira Expert | Client-Focused Problem Solver | IBM | Project & Issue Tracking Solutions
• As a Technical Support Specialist at IBM, I specialized in delivering end-to-end support for Jira Software and Service Management tools, ensuring high availability and optimal performance for enterprise clients. My core responsibility was to troubleshoot complex issues, guide users through configuration and workflow customization, and support Agile project management needs backed by Jira.
• Key Highlights:
• Provided L1, L2, and partial L3 support for Jira Software, including installation issues, permission schemes, custom workflows, add-ons, and dashboard configurations.
• Worked directly with global clients to analyze use cases and provide strategic advice for customizing Jira to fit their business processes and Agile methodologies (Scrum & Kanban).
• Diagnosed issues using Jira logs, REST API queries, and database inspections; proposed long-term actions to prevent recurrence.
• Helped increase user satisfaction through clear, empathetic communication and timely resolution — often exceeding SLA benchmarks.
• Collaborated with cross-functional teams including product developers, QA, and cloud support to resolve bugs, suggest product improvements, and deliver customer-centric solutions.
• Assisted in preparing technical documentation and knowledge base articles to optimize response times and reduce repetitive queries.
• Key Competencies:
• Jira Administration & Troubleshooting
• Agile Methodologies | Scrum & Kanban Boards
• Service Desk Support | ITSM Tools | SLA Management
• If you’re looking to maximize Jira’s capabilities for your teams or navigate complex configuration issues, I bring hands-on expertise, a collaborative mindset, and a passion for solving technical challenges.
• Always open to connecting with fellow Atlassian users, Agile practitioners, or teams looking to enhance their Jira environments.

Jan 2017 – Oct 2019 · 2 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

• Marketing Executive at Paytm | KYC & Customer Engagement Specialist
• As a dedicated Marketing Executive at Paytm, I focus on enhancing customer engagement through strategic KYC (Know Your Customer) initiatives. With a strong understanding of the financial services industry and a deep commitment to ensuring compliance, my role centers on creating impactful marketing strategies that streamline customer onboarding and enhance the overall user experience.
• At Paytm, I collaborate closely with cross-functional teams to develop and execute marketing campaigns that promote seamless KYC processes, ensuring both convenience and security for millions of users. I leverage data-driven insights to optimize customer touchpoints, increase brand visibility, and drive user trust.
• With a passion for innovation and customer satisfaction, I strive to stay ahead of industry trends, applying cutting-edge marketing techniques to support Paytm’s growth as a leader in digital financial services.

Jan 2017 – Oct 2019 · 2 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

• Marketing Executive at Kotak Bank | KYC & Digital Customer Engagement Specialist
• As a Marketing Executive at Kotak Bank, I specialize in driving customer acquisition and engagement through strategic KYC (Know Your Customer) initiatives. With a strong focus on compliance and customer experience, I play an integral role in crafting and executing marketing strategies that simplify the KYC process, ensuring a seamless and secure onboarding experience for both new and existing customers.
• At Kotak Bank, I work closely with product, legal, and operations teams to design impactful campaigns that educate customers on the importance of KYC, enhance user trust, and boost adoption of our digital services. By analyzing customer data and market trends, I deliver data-driven insights that optimize marketing efforts and improve the overall customer journey.
• Passionate about financial inclusion and digital transformation, I am committed to helping Kotak Bank remain at the forefront of customer-centric financial solutions, while ensuring we meet regulatory standards in a dynamic banking landscape.

Jan 2017 – Jun 2017 · 5 mos · Bengaluru, Karnataka, India

• Technical Support Intern at Cognizant
• During my internship at Cognizant, I gained valuable hands-on experience in providing technical support solutions to clients, troubleshooting software and hardware issues, and ensuring optimal system performance. I worked with cross-functional teams to deliver seamless technical assistance, contribute to resolving critical support tickets, and assist in streamlining internal processes. My role also involved learning advanced troubleshooting techniques, using remote support tools, and developing strong communication skills to effectively liaise with end-users and provide efficient problem-solving solutions.
• This experience has enhanced my technical expertise, problem-solving abilities, and customer service skills, preparing me for future challenges in the tech industry.