Tauseef Hasan

Associate Partner

Delhi, India18 yrs 2 mos experience
Highly StableAI Enabled

Key Highlights

  • Over 15 years of project management experience.
  • Internationally certified communication coach.
  • Recognized as a top speaker and leader in strategic communication.
Stackforce AI infers this person is a seasoned leader in Project Management and Communication Coaching within the SaaS and Telecom industries.

Contact

Skills

Core Skills

Project ManagementService Delivery

Other Skills

Technical program managementLeadershipIT Project & Program ManagementClient RelationsSalesforceArtificial Intelligence (AI)Public SpeakingPersonal DevelopmentPeak Performance TrainingCommunication coachProject DeliveryHigh ticket closingSalesProblem SolvingInfluencer

About

Tauseef's journey is a testament to resilience and determination. Growing up in a small town in UP, he faced significant family opposition to his education. Despite financial challenges, his mother’s stitching job allowed him to persevere through school. In 2006, Tauseef moved to Delhi with the ambition to support his family financially. However, his early corporate experiences were fraught with ridicule for his communication skills, stalling his career growth. Struggling to be understood, Tauseef's management perceived him as a hard worker who lacked effective communication skills. This perception limited his career advancement and left him feeling rejected and frustrated. Determined to overcome this obstacle, he resolved to transform his communication weakness into a strength. Through relentless self-improvement, Tauseef honed his skills and went on to achieve remarkable success. With over 15 years of experience managing projects in Telecom, Banking and Financial, HMS, and Global Tech Support and Service Delivery Operations, he has become a seasoned leader. His expertise is backed by certifications in ITIL, PMP, and Prince2,CSM, Certificate in communication skills by University of London. among others. Today, Tauseef is the Head of Program Management at Genpact & an Internationally certified communication coach. He excels in end-to-end project management, continuous process improvement, client services, and communication management. He has received numerous accolades, including Best Project Manager and Start Performer awards, and recognition from senior stakeholders and customers. Proficient in tools like Field Glass, SharePoint, Confluence, MS Teams, and JIRA. Tauseef is also a seasoned communication coach, passionate about empowering others to improve themselves and become the best versions of themselves. He help mid-career, senior executives to communicate effectively.

Experience

Bharati vidyapeeth university institute of management and research (bvimr)

Keynote Speaker & Judge

Apr 2025Apr 2025 · 0 mo · Greater Delhi Area · On-site

  • Tauseef Hasan was invited as a keynote speaker and a judge to select best entrepreneurial idea from the 20 startups presentations

Ted conferences

TEDx Speaker

Aug 2024Sep 2024 · 1 mo

Tedx msauniversity

International Speaker

Aug 2024Aug 2024 · 0 mo · India · On-site

Genpact

Head of Program Management

Dec 2022Present · 3 yrs 3 mos · India · Hybrid

  • Delivering business transformation & value to international clients via implementing modern solutions powered by Salesforce
Service DeliveryTechnical program managementLeadershipIT Project & Program ManagementProject ManagementClient Relations+1

Marsh mclennan

Senior Project Manager- Enterprise PMO/Program

May 2022Dec 2022 · 7 mos

Project Management

Delhi university

Keynote speaker

Feb 2022Feb 2022 · 0 mo · Delhi, India · On-site

  • I was invited to present my views on a variety of topics like entrepreneurship,communication, mindset to a group of 400+ students so that they become aware of the most essential skills to be a leader in their space and are inspired to take action
Project Management

Bt

3 roles

Program Lead -Banking & Financial at Natwest Group

May 2021Jun 2022 · 1 yr 1 mo

Project Management

Project Leader

Aug 2019May 2021 · 1 yr 9 mos

  • Project Leader NatWest Group
Project Management

Manager- Project Operations

Feb 2016Jun 2019 · 3 yrs 4 mos · DLF Cyber City Gurgaon

Project Management

Iyogi

4 roles

Assistant Manager (Project Delivery)

Apr 2015Feb 2016 · 10 mos

  • Delivering multiple transformation projects in alliance with telco clients like Dell, Netgear, D-link etc
Project Management

Team Leader Tech Operations

Sep 2010Mar 2015 · 4 yrs 6 mos

  • Handling a team of 20 associates, 4 non-voice remote technical specialists.
  • Following and implementing all directives, policies, and procedures
  • Interfacing with internal / external clients for business requirement gathering, conducting system analysis and finalizing technical / functional specifications and high level design documents for the project
  • Designing and executing test plans and gap analysis to ensure that business requirements and functional specifications are tested and fulfilled; involved in pre-sales and contract negotiation
  • Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence
  • Eliciting and analyzing requirements, developing Functional Specifications Documents and getting sign-off from the client and all the stakeholders
  • Interacting, engaging, and building relationships with clients for addressing challenging issues including strategic performance, operational transformation as well as people and organizational change
  • Generating and compiling reports based on findings with causes & solutions to address the same
  • Ensuring delivery excellence projects in compliance to the quality, time and cost parameters to meet stakeholders’ expectations further

SME Tech ( Floor Tech Lead )

Promoted

Jun 2009Sep 2010 · 1 yr 3 mos

  • Improving C-SAT from 75% to 90% within first 2 Months of operations and maintaining consistency in the subsequent months.
  • Improving the AHT from 55 minutes to 40 minutes in the first half of 2010 as Assistant Tech Lead.
  • As a client took the resolution rate to 91% in First Source Site (iYogi outsourced partner).This resolution rate was to set a benchmark for our partner to ensure effective,consistent and desired service delivery.
  • Worked on a set of 10 bottom performers and helped the batch to decrease the AHT and increase the efficiency by following the UDAS model.
  • Achieved prize of being the best Assistant Tech Team Leader in October 2009

Technical Specialist

Jun 2008Jun 2009 · 1 yr

Jetking infotrain limited (institute)

Technical Trainer

Aug 2007Mar 2008 · 7 mos · H-984-985 Ramphal Chowk,Opp ICICI Bank,Sector 7, Dwarka,New Delhi

  • Handling multiple training batches on different training module.
  • Trained batches on Software Application, Networking essential and Microsoft Utilities.
  • Assigned with a responsibility to train batches on different Operating Systems and servers basic.
  • Ensuring the maximum successful output of training batches in various course ware .

Education

University of London

Program in finding your professional voice — Finding your professional voice Confidence & Impact

Apr 2024Apr 2024

Delhi University

Bachelor of Arts (B.A.)

Jan 2007Jan 2010

Jetking Institute

Jetking Certified Hardware & Network Professional — ITES

Jan 2006Jan 2007

SPN Inter College Tiloi Rai Barely Uttar Pradesh

Intermediate education — Science

Jan 2004Jan 2006

GIC Rai Bareli Uttar Pradesh

Primary Education — Mathematics and Computer Science

Jan 2003Jan 2004

Ron Malhotra international

MBA of Success Certified — Growth Mindset

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