Sameer Puri — Operations Associate

Customer-focused and results-driven professional with 4 years of experience at Amazon, progressing through key roles including Customer Service Associate, Subject Matter Expert (SME), and Team Manager. Over the years, I’ve developed a deep understanding of customer needs, service operations, and team leadership in a fast-paced, high-volume environment. I’ve consistently applied Amazon’s Leadership Principles—especially Customer Obsession, Deliver Results, and Hire and Develop the Best—to improve performance, streamline processes, and support team development. From resolving individual customer issues to managing team KPIs, coaching associates, and contributing to operational improvements, I bring both frontline experience and strategic insight to every challenge. My focus is always on delivering measurable results while creating a supportive, growth-oriented environment for my team. 🔹 Key Strengths: • People Leadership & Coaching. • Customer Experience (CX) Excellence. • Root Cause Analysis & Process Improvement. • Performance Management. • SOP Knowledge & Escalation Management. • Team Engagement & Continuous Improvement. I’m passionate about developing people, solving problems, and driving improvements that benefit both customers and teams. I’m always open to connecting with others who value operational excellence, leadership, and customer-centric innovation.

Stackforce AI infers this person is a Customer Service Operations Manager with expertise in high-volume environments.

Location: Chandigarh, Chandigarh, India

Experience: 4 yrs 7 mos