Sep 2021 – Oct 2025 · 4 yrs 1 mo

• As a Senior Product Manager at Microsoft, I’ve led strategic initiatives across Marketplace, Co-sell, and Referrals—driving partner success and product innovation. I’ve delivered key programs like IP Co-sell transition, Certified Software Designation rollout, and Unified Lead Management for agency leads. My work spans funnel analytics, API benchmarking, and feature ownership in Partner Center, with a strong focus on partner experience and cross-functional collaboration. I thrive at the intersection of data, strategy, and execution—translating complex challenges into scalable solutions.

May 2019 – Sep 2021 · 2 yrs 4 mos

• Driving innovation across Microsoft Sales Experience , Consumption tracking, and Sales Copilot. I’ve led the launch of Partner Skills in Sales Copilot, integrated ML-based partner recommendations, and streamlined seller workflows with Partner Attach . My work bridges product strategy, AI-powered experiences, and cross-functional execution—delivering scalable solutions that enhance partner discovery, seller productivity, and program compliance.

Jul 2017 – May 2019 · 1 yr 10 mos

• I led CRM modernization and deployment automation across global sales operations. I drove the Parature-to-Dynamics migration, streamlined pricing and case workflows, and managed RSX platform releases across environments. My work enabled scalable CRM processes, reduced manual effort, and improved operational resilience—while mentoring new talent and contributing to STEM outreach through Microsoft WISE.

Feb 2012 – Jul 2017 · 5 yrs 5 mos

• I led infrastructure modernization and release management for Volume Licensing systems. I drove IaaS migrations for critical revenue processing applications , managed zero-downtime deployments, and streamlined monthly Bedrock releases. My work enabled system reliability, compliance, and performance across global licensing operations—while coordinating with SWE, Infra, and partner teams to retire legacy tools and optimize environments.

Dec 2010 – Feb 2012 · 1 yr 2 mos

• I provided end-to-end remote DBA consultation for SQL Server environments. I conducted database discoveries, advised on configuration changes, and performed fresh installations and upgrades across multiple SQL versions. My work included configuring high availability solutions like Log Shipping and Mirroring, running consistency checks, and resolving onboarding and RSA-related issues. As the primary point of contact for database onboarding, I ensured clients had stable, secure, and optimized SQL environments.

Dec 2007 – Dec 2010 · 3 yrs · Hyderabad, Telangana, India · On-site

• Experienced Project Engineer and SME/Tech Lead supporting Microsoft’s Operations Center Incident Management. I’ve handled critical incidents across 50,000+ servers, specializing in SQL and Web server troubleshooting, RAID storage recovery, and high-availability configurations. Skilled in root cause analysis, clustered environments, and process compliance (ITIL). I’ve led incident resolution, trained new joiners, and collaborated with Microsoft teams to improve deployment and upgrade reliability.