Guy van Manen — CEO

Driving CX Excellence in Fintech & Payments | Global Leadership with a Human Touch With experience across payments operations, customer experience, and compliance, I help fintechs and financial institutions deliver service at scale while earning customer trust. My career has taken me across Canada, Curaçao, the Netherlands, and Singapore, where I’ve led global and regional teams through growth, transformation, and regulatory complexity. From building follow-the-sun escalation frameworks across continents to streamlining cross-border operations, I’ve combined strategic vision with hands-on leadership to deliver measurable outcomes. What drives me is turning complexity into clarity. Whether it’s redesigning payment journeys to reduce friction, using AI to predict and prevent escalations, or developing teams into leaders who take ownership and shine, my focus is always on outcomes that matter: customer confidence, operational resilience, and sustainable growth. As a PMP, CAMS, and Certified Master LIFE Coach, I bring both operational discipline and a people-first mindset. For me, leadership is not about creating followers, it’s about creating more leaders. Beyond work, I’m committed to community service in Singapore, contributing my skills to help others unlock potential and create lasting positive impact. Always open to conversations on fintech, payments, and customer experience, let’s connect to share insights and opportunities.

Stackforce AI infers this person is a Fintech and Payments expert with a strong focus on customer experience and operational excellence.

Location: Singapore, Singapore, Singapore

Experience: 18 yrs 9 mos