Jun 2022 – Oct 2023 · 1 yr 4 mos · London, England, United Kingdom · Hybrid

• As a part of the AI-powered Customer Support Platform, I worked on defining the product goals, roadmap and strategy (collaborating with product manager), creating a seamless end-to-end UX and high-bar UI solutions for sophisticated modern B2B cloud software.
• Launch a Data Export product and drove the product design to help customers get their data from Intercom to Amazon S3, which streamlined their workflow and attracted new customers.
• Designed an integration for Jira to enable customers to connect Intercom tickets with Jira Issues, which helped to get ~300 new users monthly.
• Through cross-functional collaboration and experimentation with hypotheses built foundations for highly innovative product which increased the speed of building integrations with new tools by ~30% and made these integrations unlimitedly flexible.
• Worked alongside product managers, engineers and marketing to shape the design vision and strategy for b2b products in alignment with stakeholders.
• Presented and communicated design concepts to senior management and stakeholders to shape the design vision for financial products.

Jun 2021 – Jun 2023 · 2 yrs · Remote

• As a Lecturer at the online university Bang Bang Education, I hold classes in the UX/UI: digital product design course. I recorded 7 lessons related to the course and regularly met students on the Slack channel to help them with the course tasks.
• The number of alumni in 2023 is 417 people.

Jun 2020 – Jun 2022 · 2 yrs · Moscow, Russia · Hybrid

• As a part of the b2b department, I worked on the FinTech SaaS products for business at Alfa-Bank – the largest commercial bank in Russia. My responsibilities included design management, process management, design operations and strategy, FinTech processes, and Design System.
• Mentored, coached, and directly managed a group of 9 cross-functional designers that helped them to create innovative and user-centric products (e.g. Payments Hub, Settings & Role Model, Loan products).
• Contributed to the creation of the Growth Map with 45 indicators that helped to create individual growth plans for designers (2 of them grew from junior to lead level).
• Collaborated closely with product managers, engineers and marketing to shape the design vision and strategy for b2b products in alignment with stakeholders.
• Organised and facilitated 2 design springs and multiple workshops that led to simplifying the architecture for the entire ecosystem and helped to shape the new design direction.
• Worked on the Design System and new components that enhanced development speed by 50%.

Dec 2019 – Jun 2020 · 6 mos · Moscow, Russia · On-site

• As an Innovative People employee, I’ve been working for Alfa-Bank – the largest commercial bank in Russia. I’ve been working on forming the design culture, design vision and strategy for b2b SaaS products.
• Interviewed and hired 9 Product (UX/UI) designers in 2020; established company guidelines for remote design-onboarding for faster integration of new employees.
• Collaborated with other group design managers to create and implement the process of working with a UX writer and Illustrator that helped to build top-notch quality products for customers.
• Organised designers and personally worked on the critical tasks for the Markswebb rate challenge, securing the top 3 positions for Alfa-Bank.
• Presented design concepts to senior management and stakeholders to shape the design vision for financial products.
• Designed & launched from scratch analytics tool (Alfa-Metrica), boosting data access speed by 86% for 100+ teams.

Sep 2019 – Dec 2019 · 3 mos · Moscow, Russia · On-site

• As an Innovative People employee, I’ve been working for Alfa-Bank – the largest commercial bank in Russia. I was responsible for the Loan products and improvements to the Design system.
• Designed from scratch Factoring, which was launched for 350,000 clients. Ranked second in Russia for 2020 factoring volumes.
• Replaced manual processes with digital ones, cutting product wait for customers from 3+ weeks to 1 week.
• Updated Alfa-Credit flow led to consistent 50-100 new clients monthly.
• Enhanced Design System, boosting development quality and speed.

Jul 2018 – Sep 2019 · 1 yr 2 mos · Moscow, Russia · On-site

• As an Innovative People employee, I’ve been working for Alfa-Bank – the largest commercial bank in Russia. I was responsible for the Loan products (Factoring and Alfa-Credit).
• Transformed a loan product from offline to online, removing the need for clients to visit bank offices and increasing processing speed.
• Changed Alfa-Credit's user scenario for quicker product access, which led to 2,346 new clients 6 months after the launch.

Jul 2019 – Sep 2023 · 4 yrs 2 mos · Remote

• As a lecturer at the online university GeekBrains, I teach the UX (User Experience) course.
• The number of alumni in 2021 was 213 people;
• The number of alumni in 2020 was 490 people;
• The number of alumni in 2019 was 47 people;
• My average course rating is 4.6/5 (https://mooc.ru/teachers/aleksey-svirido);
• Participated in developing and launching a new Product Design course from scratch for middle-level designers. The course consists of 4 parts and includes mobile, web and digital screens interfaces. A large part of the course is connected with trend watching and future technologies.
• Organised and held an online meet-up “Product Designer: the future or just a hype” with 1219 attendees

Jan 2017 – Jul 2018 · 1 yr 6 mos · Worldwide · Remote

• I’ve been working with clients from all over the world. I worked from the early beginning of the project to the final product release and collaborated with dev teams. There were 50 successfully done projects.
• E.g.:
• Languages learning app for kids (client from Singapore).
• Social network app based on hobbies (client from India).
• Marketplace app (client from The United Kingdom).
• Web banners and visuals for MedTech (client from Spain).

Nov 2016 – Jul 2018 · 1 yr 8 mos · Moscow, Russian Federation · On-site

• As a graphic designer, I worked for the radio stations department (Energy, Like FM, Humour FM, and others). Designed printing products for the holding, souvenirs and advertisings materials. Created guidelines, outdoor banners and editorials.

Feb 2013 – Feb 2014 · 1 yr · Minsk, Belarus · On-site

• As a fashion designer, I took part in creating season collections and drawing single sketches of women's apparel. I made control for every step of the implementation of my sketches.