Jun 2022 – Jul 2023 · 1 yr 1 mo

Nov 2019 – Jan 2021 · 1 yr 2 mos

• Managed and consulted clients from onboarding to training.
• Managed sales and internal outreach campaigns – Facebook communities, Slack communities, email, etc.
• Created and published creatives, blogs, video content, etc.
• Managed a team of designers by providing wireframes and storyboarding for effective execution.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Jun 2018 – Jan 2022 · 3 yrs 7 mos · Mumbai, Maharashtra, India

• Your one-stop shop for all things Content.
• Whether you need blog posts, press releases, website copy, case studies, or whitepapers. We create content that leads to leads.
• We know how challenging it is to manage your online presence in a world where competition is tough and Internet users have an attention span of only 8 seconds. With our dedicated team of writers, SEO experts, and designers we have the tools to help your business grow.

Dec 2016 – Mar 2018 · 1 yr 3 mos · Mumbai Area, India

• Forecasting and budgeting for international and domestic clients.
• Created user manual documentations and videos for clients.
• Received certifications for – (i)IBM Watson Explorer Analytical Components (v11) (ii) IBM Watson Foundational Components (v11).
• Adhered to identification guidelines, regulations and compliance.
• Trained and managed new members of workforce in company process and procedures

May 2016 – Jun 2016 · 1 mo · Churchgate, Mumbai

• Delivered clerical support by handling range of routine and special requirements.
• Sorted and organized files, spreadsheets and reports.
• Interacted with customers by phone, email or in-person to provide information.
• Reported back to instructor to receive day-to-day tasks and responsibilities.

Apr 2015 – Aug 2015 · 4 mos · Malad, Mumbai

• To work on software which enables one to check the debt history of the loaner.
• Furnish all personal details of the applicant.
• Ensure that the applicant fulfills the criteria for sanctioning of loans.
• Group the applicant as per loan requirement.
• Submit the documents required for further processing.