Jan 2023 – Sep 2023 · 8 mos

• Key Responsibilities:
• Lead all assigned projects from conceptualization, implementation, and issues resolution.
• Facilitate sprint planning, stand-ups, demos, and retrospectives to turn data insights into projects with actionable outcomes.
• Spearhead the continuous review of business needs and technical capabilities, refinement of priorities, outlining milestones and deliverables, and identifying opportunities and risks.
• Manage optimization of processes to ensure efficiency and stability.
• Implement a streamlined project documentation and secure sign-offs from key stakeholders.

Oct 2021 – Jan 2023 · 1 yr 3 mos

• Accomplishments:
• As Project Management Specialist for RDMO's service expansion to the Enterprise Data Lake, brought 10 red projects back to green while successfully kickstarting 8 new projects by executing streams of improvements in the day-to-day operations thus ensuring seamless onboarding, strengthened controls, and guaranteed data integrity.
• Spearheaded the operationalization of RDMO's capability to onboard data flows in the Data Pull Mechanism in a span of 3 months. The end- to-end process was deployed in August 2022.
• Partnered with the team's PowerBI dashboard expert to better track all projects, show potential trends to help draw valuable insights, and drive continuous improvements, by cleansing and optimizing the source file.
• Built a positive relationship with senior executive stakeholders thus increasing confidence on RDMO Data Flow Onboarding services.

Nov 2020 – Oct 2021 · 11 mos · Taguig, National Capital Region, Philippines

• Customer Operations - Performance Delivery Network
• Accomplishments:
• Led the performance delivery and controls of Master Data Management operations for China, Hong Kong, and Taiwan.
• Drove service performance improvements by streamlining business processes & workflows.
• Improved and maintained incident handling performance of ops to at least 90% by liaising with third-party service providers. This increased confidence in the operations, minimized uncertainty, and sped up problem solving and decision-making.
• Established a professional network of stakeholders globally by building partnerships and demonstrating credibility.
• Projects:
• ▫ Co-Lead, ANZ-EA-SEA MDM Benchmarking Project
• Deep dived into the operations of ANZ-EA-SEA countries, drilled down into performance gaps to outline opportunities for improvement, and established a framework of identifiable and measurable process elements to create a data pool of standardized analyses thus enabling accurate and relevant data insights.
• ▫ Co-Lead, ANZ-EA-SEA MDM Audit Controls Dashboard (Power BI)
• Maintained the source file of the PowerBI dashboard for MDM-related audit controls of ANZ-EA-SEA countries.
• ▫ Lead, GCC MDM PIF Enhancements
• Approved and oversaw the configuration of all system enhancement requests for the data collection workflow tool of GCC countries.

Oct 2019 – Nov 2020 · 1 yr 1 mo · Taguig, National Capital Region, Philippines

• Accomplishments:
• Achieved operational excellence and maximized productivity by meticulously standardizing business processes through constant re-evaluation and improvement, thus ensuring continued efficiency as responsibilities are passed on.
• Established a professional network of stakeholders globally by building partnerships and demonstrating credibility.
• Groomed self as SPOC for Market Automation Reporting Capability in Unilever Global Services - Manila hub.
• With very minimal supervision, singlehandedly prepared and delivered daily, weekly, monthly, quarterly, and annual Supply Chain and Market Data reports with 100% OTIF.
• Drove key business decisions by providing link between raw enterprise data and the management.
• Implemented process improvement initiatives on reports handled to encourage more straightforward procedures and more efficient workflow resulting to overall business growth.
• Compiled logs, identified discrepancies, and suggested solutions for resolving the same by performing data quality checks and conducting root cause analyses to drive process improvements, simplifications and standardization.
• Prepared and updated the Standard Operating Procedures and other knowledge management documents for documentation and training purposes.
• Actively participated in cross-functional professional development to increase business acumen.
• Project:
• ▫ SPOC, PH Supply Chain & Market Data Reporting Process Migration
• Designed, planned, and managed the transitions of processes while minimizing risks and potential impacts in the operations.
• Facilitated regular discussions and prepared detailed progress reports of milestones, quality, and business sign-off details.
• Manager Evaluation:
• 100% OTIF on newly transitioned reports.
• Knows how to manage stakeholders.
• Fast learner hence can easily adapt to new reporting tools & strong technical process know-how.
• Requires minimal supervision.
• Keen into details.

Aug 2018 – Sep 2019 · 1 yr 1 mo · Taguig, National Capital Region, Philippines

• Accomplishments:
• Achieved operational excellence and maximized productivity by meticulously standardizing business processes through constant re-evaluation and improvement, thus ensuring continued efficiency as responsibilities are passed on.
• Established a professional network of stakeholders globally by building partnerships and demonstrating credibility.
• Took on two roles at once (double-hatting).
• With minimal supervision in both roles, singlehandedly prepared and delivered daily, weekly, monthly, quarterly, and annual DQA and MR reports with 100% OTIF.
• Drove key business decisions by providing link between raw enterprise data and the management.
• Implemented process improvement initiatives on reports handled to encourage more straightforward procedures and more efficient workflow resulting to overall business growth.
• Prepared and updated the Standard Operating Procedures and other knowledge management documents for documentation and training purposes.
• Actively participated in cross-functional professional development to increase business acumen.
• Project:
• ▫ SPOC, PH Management Reporting Robotics Process Automation
• Led the Management Reporting team and supervised the creation and submission of the workflow documents of all reports.
• Drove process improvements and re-engineering by defining RPA value proposition and solution scope.
• Facilitated regular discussions and prepared detailed progress reports of milestones, quality, and business sign-off details.
• Manager Evaluation:
• Simultaneously handled DQA processes and MR reports without misses.
• Contributed significant support in the RPA project.
• Knows how to manage stakeholders.
• Fast learner hence can easily adapt to new reporting tools & strong technical process know-how.
• Can work with minimal supervision.
• Keen into details.

Nov 2017 – Jul 2018 · 8 mos · Taguig, National Capital Region, Philippines

• Accomplishments:
• Achieved operational excellence and maximized productivity by meticulously standardizing business processes through constant re-evaluation and improvement, thus ensuring continued efficiency as responsibilities are passed on.
• Established a professional network of stakeholders globally by building partnerships and demonstrating credibility.
• Groomed self as SPOC for Global Data Complexity Reporting in Unilever Global Services - Manila hub.
• With very minimal supervision, singlehandedly prepared and delivered daily, weekly, monthly, quarterly, and annual Data Quality Assessment and Data Reconciliation reports with 100% OTIF.
• Drove key business decisions by providing link between raw enterprise data and the management.
• Implemented process improvement initiatives on reports handled to encourage more straightforward procedures and more efficient workflow resulting to overall business growth.
• Compiled logs, identified discrepancies, and suggested solutions for resolving the same by performing data quality checks and conducting root cause analyses to drive process improvements, simplifications and standardization.
• Prepared and updated the Standard Operating Procedures and other knowledge management documents for documentation and training purposes.
• Actively participated in cross-functional professional development to increase business acumen.
• Project Handled:
• ▫ SPOC, PH Data Quality Assurance Reporting Process Migration
• Designed, planned, and managed the transitions of processes while minimizing risks and potential impacts in the operations.
• Facilitated regular discussions and prepared detailed progress reports of milestones, quality, and business sign-off details.

Oct 2016 – Oct 2017 · 1 yr · Taguig, National Capital Region, Philippines

• Accomplishments:
• Achieved operational excellence and maximized productivity by meticulously standardizing business processes through constant re-evaluation and improvement, thus ensuring continued efficiency as responsibilities are passed on.
• Established a professional network of stakeholders globally by building partnerships and demonstrating credibility.
• With very minimal supervision, singlehandedly prepared and delivered daily, weekly, monthly, quarterly, and annual Data Quality Assessment and Data Reconciliation reports with 100% OTIF.
• Implemented process improvement initiatives on reports handled to encourage more straightforward procedures and more efficient workflow resulting to overall business growth.
• Compiled logs, identified discrepancies, and suggested solutions for resolving the same by performing data quality checks and conducting root cause analyses to drive process improvements, simplifications and standardization.
• Prepared and updated the Standard Operating Procedures and other knowledge management documents for documentation and training purposes.
• Manager Evaluation:
• "Mako has been a solid and strong performer for the year. She has a very strong sense of bias for action, accountability, and customer focus. These were very evident in the way she handled the processes and activities she performed. She is very well organized and can work with very minimal supervision."