Manjunath C

Operations Associate

Bengaluru, Karnataka, India16 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16+ years of IT experience with a focus on compliance.
Achieved 99.9% uptime and 100% audit readiness.
Expert in aligning IT strategy with business goals.

Stackforce AI infers this person is a seasoned IT professional specializing in infrastructure management and compliance within the IT Services industry.

Contact

Skills

Core Skills

It Service DeliveryIt Infrastructure ManagementIso 27001 ComplianceIt ManagementIt LeadershipEndpoint SecurityIt Service ManagementTechnical Staff Management

Other Skills

Microsoft AzureITSMNetwork SecurityIT OperationsTeam LeadershipCross-team CollaborationCCNACloud ComputingISO 9001ISO 27001SSAEIT Project & Program ManagementPresentationsCritical ThinkingVendor Management

About

Hi I'm Manjunath C. As a seasoned IT professional with 16+ years of progressive experience, I bring a track record of enabling robust infrastructure, enhancing compliance, and delivering measurable business outcomes. Currently working as Delivery Manager – IT at Theorem, I have: •Delivered 99.9% uptime and 40% faster incident resolution through end-to-end IT operations. •Improved SLA compliance to 96%+ by streamlining ITSM and change management. •Achieved 100% audit readiness by embedding ISO 27001:2022 controls, leading VAPT/access audits, and maintaining documentation. I Specialise in: •Infrastructure Management (Cloud, Endpoints, Networks) •ISO 27001:2022 ISMS & Audit Compliance •ServiceNow-based ITSM Optimization •Endpoint Security, AD Hardening & Risk Management •IT Cost Savings & Contract Negotiation My passion lies in aligning IT strategy with business goals through automation, compliance, and service excellence. Email: manju.c777@yahoo.com & Phone: 9343807877

Experience

16 yrs 5 mos

Total Experience

8 yrs 2 mos

Average Tenure

14 yrs 6 mos

Current Experience

Theorem

6 roles

Delivery Manager - IT

Promoted

Apr 2024 – Present · 2 yrs · On-site

> Elevated customer satisfaction to 95%+ by optimising SLAs and automating processes
> Centralised ITSM (ServiceNow), improving service efficiency by 30%
> Embedded ISO 27001 and SSAE controls into daily operations to ensure audit readiness

IT Service DeliveryIT Infrastructure ManagementMicrosoft AzureISO 27001 ComplianceITSMNetwork Security+3

Associate Manager - IT

Apr 2022 – Mar 2024 · 1 yr 11 mos · On-site

> Reduced downtime by 25% through strong cloud governance and endpoint controls
> Led ISO 9001 and ISO 27001 audits with zero major findings
> Achieved 10% vendor cost savings via contract renegotiations

IT ManagementCCNACloud ComputingEndpoint SecurityISO 9001ISO 27001+13

Senior Technical Team Lead

Apr 2019 – Mar 2022 · 2 yrs 11 mos · On-site

> Boosted endpoint security across 1000+ devices, cutting risk by 40%
> Cut ticket backlog by 20% through SOP implementation and improved audit preparedness
> Mentored junior team members, improving productivity and delivery

Technical Staff ManagementIT LeadershipHands-on Technical LeadershipIT AuditIT Service ManagementCCNA+12

Technical Lead

Promoted

Apr 2017 – Mar 2019 · 1 yr 11 mos · On-site

> Improved infrastructure availability by 35% with backup and patching strategies
> Reduced security incidents by 30% through endpoint protection and AD hardening
> Drove infrastructure modernization and automation for better stability

Managing Technical PersonnelTechnical Staff ManagementTechnology LeadershipActive DirectoryBackup & Recovery SystemsLeadership+10

Sr. System Admin

Apr 2014 – Mar 2017 · 2 yrs 11 mos · On-site

Responsible for supporting the Mysore Theorem site with 1300+ employees with more than 1200 computers, servers, and ISPs.
Creating different types of Group policies on management requirements.
Managing McAfee EPO server, Creating the groups and policy, encryption and
decryption.
Managing the Desktop central patch management system. Automate patch
deployment related to OS and other third-party applications and shield Windows and Mac from
security threats.
Monitoring the bandwidth of ISP’s and server CPU, RAM, HDD utilization using cacti
monitoring tool.
Taking care of all MAC systems and updating installation of different software and tools as per user requirements.
Configure different types of email client POP3 and exchange for different clients.
Support as an act Team Lead and guided colleagues on complex queries
Achievements:
First admin to handle a block of 250 employees single-handedly
Certified as ISMS and an internal auditor
Achieved Employee of the Month certificate
Collaborated with the onsite team and resolved complex issues

CCNA

System Administrator

May 2011 – Mar 2014 · 2 yrs 10 mos · On-site

Managing AD, Creating and deleting users, and groups.
Maintain asset database, including hardware as well as software.
Performing routine audits of systems and software.
Monitor and manage Users' access to limitedly allowed data.
Facilitation data storage and management for different levels and departments of
Management (NAS and FTP).
Configuring the different types of VPN clients (Cisco, Any connects, Microsoft ITVPN
, and Juniper).
Checking the ticketing system and assigning them and responding to tickets on time.
Installing all types of software and tools as per user requirements with approval