Vinay Soni — Engineering Manager

A passionate and results-driven Engineering Manager with over 12+ years of experience in designing and scaling enterprise-level applications, I specialize in building high-performing engineering teams and delivering cutting-edge solutions in AI-driven platforms, omnichannel engagement, and cloud technologies. Currently leading two dynamic teams specializing in pricing automation and intelligence, comprising 14 engineers dedicated to enhancing our e-commerce platform's pricing strategies at Flipkart. My focus is on architecting scalable solutions, improving product efficiency, and delivering measurable results that impact both customer experience and business success. I pride myself on blending strategic thinking with hands-on technical leadership. Whether it’s leading complex cross-geo teams, driving innovation in AI automation, or collaborating with stakeholders to refine roadmaps, I’m committed to delivering excellence at every stage of the product lifecycle. Key Achievements: - Spearheaded the development of an AI-driven agent training platform, improving onboarding efficiency by 30% and reduced support response time by 20% - Led a team of 12 engineers to build and scale a multi-channel omnichannel engagement platform, boosting customer satisfaction and reducing downtime. - Successfully launched the [24]7 Chat Widget on Salesforce AppExchange, increasing platform integration opportunities by 20%. - Developed asynchronous communication support for the chat platform, enabling integration with third-party messaging services like WhatsApp and Facebook Messenger, resulting in a 15% increase in customer engagement. - Designed and implemented microservice architectures to improve scalability and reduce latency by 20%, improving overall platform performance - Skilled in collaborating across diverse teams, including QA, DevOps, Networking and Security, to ensure seamless product development and delivery - Recruited, mentored and coached a diverse team of engineers Fostering a high-performance culture and supporting career development Skills & Expertise: - Engineering Leadership & Team Building - AI & Machine Learning Integration - Enterprise Application Architecture - Omnichannel Platforms (Chat, Voice, Video) - Microservices & Cloud Solutions - Stakeholder & Client Management - Agile Methodologies (Scrum, Kanban) - API Development & Integration - Performance Optimization & Scalability - Cross-Functional Collaboration

Stackforce AI infers this person is a SaaS expert with strong leadership in AI and omnichannel solutions.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 3 mos

Skills

Engineering Leadership
Team Building
Ai & Machine Learning Integration
Omnichannel Platforms
Api Development
Cross-functional Collaboration
Microservices Architecture

Career Highlights

Led development of AI-driven training platform.
Scaled omnichannel engagement platform for improved customer satisfaction.
Implemented microservices architecture enhancing platform performance.

Work Experience

Flipkart

Engineering Manager (1 yr 3 mos)

[24]7.ai

Engineering Manager (3 yrs 9 mos)

Tech Lead (1 yr 11 mos)

Senior Member of Technical Staff (3 yrs 8 mos)

VERISIGN

Senior Software Development Engineer (3 mos)

Software Development Engineer (1 yr 8 mos)

Intern (5 mos)

Education

Bachelor of Technology (BTech) at Vellore Institute of Technology

Vinay Soni

Engineering Manager

Bengaluru, Karnataka, India12 yrs 3 mos experience

AI EnabledHighly Stable

Key Highlights

Led development of AI-driven training platform.
Scaled omnichannel engagement platform for improved customer satisfaction.
Implemented microservices architecture enhancing platform performance.

Stackforce AI infers this person is a SaaS expert with strong leadership in AI and omnichannel solutions.

Contact

Skills

Core Skills

Engineering LeadershipTeam BuildingAi & Machine Learning IntegrationOmnichannel PlatformsApi DevelopmentCross-functional CollaborationMicroservices Architecture

Other Skills

leadershipTeam ManagementGoogle Cloud Platform (GCP)ChatGPTPerformance OptimizationStakeholder ManagementJavaJavaScriptCoachingSoftware DevelopmentManagementTeam LeadershipREST APIsDesignflowise

About

Experience

12 yrs 3 mos

Total Experience

5 yrs 6 mos

Average Tenure

1 yr 3 mos

Current Experience

Flipkart

Engineering Manager

Jan 2025 – Present · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Pricing Automation & Intelligence
Leading two agile teams (12 engineers) focused on developing and maintaining pricing automation tools and intelligence systems.
Collaborate with product managers and data scientists to align pricing strategies with market trends and customer behavior.
Oversee the integration of pricing solutions with Flipkart's core platforms, ensuring scalability and reliability.

leadershipTeam ManagementEngineering LeadershipTeam Building

[24]7.ai

3 roles

Engineering Manager

Promoted

Apr 2021 – Jan 2025 · 3 yrs 9 mos

Led a team of 12 engineers in building, scaling and maintaining an omnichannel console platform, enabling seamless engagement across Voice, Chat and Video channel
Spearheaded the development of an AI-driven agent training platform, improving onboarding efficiency by 30% and reduced support response time by 20%
Engineered a Chat – Outbound widget, enabling agents to proactively engage with customers, resulting in 15% increase in first-contact resolutions rates
Implemented self-serve capabilities with the platform, reducing manual agent intervention and enhancing customer satisfaction
Successfully developed and launched with 24/7 Chat Widget on Salesforce AppExchange, increasing platform integration opportunities with 20%
Collaborated closely with architects and leads on technical design, code reviews and system architecture, ensuring code quality and scalability across the platform

Google Cloud Platform (GCP)ChatGPTAI & Machine Learning IntegrationOmnichannel Platforms

Tech Lead

Apr 2019 – Mar 2021 · 1 yr 11 mos

Led a cross-functional, geo-distributed team of 5 engineers to design, develop and deploy a seamless Agent-Bot Blending solution, ensuring smooth transition between bot and agent support while providing real-time bot assistance to agents
Provided High-level and Low-level design for critical business requirements, contributing to the architecture and scalability of the platform
Actively contributed to hands-on development, while mentoring junior engineers through code reviews, technical guidance and best practices adoption.
Drove quarterly planning, overseeing development strategies and release plan, ensuring product stability and timely delivery of new features across multiple regions.

JavaJavaScriptEngineering LeadershipCross-Functional Collaboration

Senior Member of Technical Staff

Jul 2015 – Mar 2019 · 3 yrs 8 mos

Enhanced core chat platform to support asynchronous communication, enabling integration with third party, messaging applications like Facebook Messenger, Apple business Chat, Google RCA, WhatsApp and native Mobile Apps
Led the design and development of a new microservice architecture to support async messaging
Collaborated with cross-functional teams (QA, DevOps, Networking, NOC) to successfully deliver the async communication service from proof of concept (POC) to general availability (GA)
Played a key role in APIGEE integration, enabling the chat platform to connect with third party apps/services via REST APIs, increasing platform extensibility and enabling seamless client onboarding
Drove the API design and implementation, working closely with external teams to ensure smooth integration and deployment

Microservices ArchitectureCross-Functional Collaboration

Verisign

3 roles

Senior Software Development Engineer

Promoted

Apr 2015 – Jul 2015 · 3 mos

Spreadheaded the design and implementation of multiple production-level-prototypes, transition them from R&D to live products E.g. Domain Finder, Localized Domain
Took ownership of the entire development Lifecyle from requirement analysis to production deployment of web applications including prototyping, testing (unit, integration and performance), deployment and monitoring ensuring 99.9% uptime.