Dec 2023 – Aug 2024 · 8 mos

• Reimbursement
• Validate and approve Agoda global employee expense claims (T&E & benefit) in Workday platform,
• ensuring adherence to company policies and financial guidelines.
• Prepare monthly pending reimbursement accrual report for Finance team.
• Data Management
• Manage the personal information and documents for new hires and relocated
• employees in Agoda South Korea and Agoda Singapore in Workday platform,
• ensuring completeness and accuracy for payroll processing.
• Collaborate with the onboarding team and international payroll partners to
• guarantee accurate and timely onboarding for new hires and relocated employees at
• Agoda in South Korea and Singapore.
• Ticket handling
• Act as a point of contact to answer and support Agoda global employees submitting
• queries, requesting services related to People team matters (e.g. Agoda policies,
• business trip documents, etc.) in Zendesk platform, ensuring prompt and effective
• resolution.
• Escalate more complex queries that require expert knowledge to the relevant team.
• Conduct ticket analysis to analyze the quantity and content of queries submitted by
• employees, and assess areas where team can make improvements.
• Additional task
• Communicate with other teams within the People team such as the Benefit, Payroll,
• or Global mobility team to ensure that policies are up to date.
• Assist in preparing the New Hire Event by managing food and beverage
• arrangements and coordinating with food vendor for the preparation and delivery.

Jun 2023 – Jul 2023 · 1 mo

• Owned a process improvement project by designing content about the hiring process to be implemented on the SCB Career website. (involved interviewing recruiters and collaborating with the website development team)
• Screening resumes and sourcing candidates that suitable for specific positions through JobsDB and Linkedin.
• Lead, Applied Intelligence position
• Business Analyst position
• System Analyst position
• Attorney, Special Case Litigation position
• Communicating with recruiters about candidate requirements for specific positions.
• Designing surveys to measure satisfaction with the job application process at SCB.
• Providing support for various onsite events organized by the team, such as Welcoming interns, SCB Young Professional Financial Markets and SCB Minixtern.
• Designing farewell activities for interns on their last day of training.

Jun 2022 – Jul 2022 · 1 mo

• Interviewing user about their experiences from using SWOPMART Website
• Summarizing insights from users and contributing to the team’s recommendations
• Posting for the sale of second-hand IT products through Facebook Marketplace and providing consultation to customers interested in the products, along with gathering insights obtained from customer interactions.
• Supporting the marketing project about promoting new feature on SWOPMART Website

Jul 2021 – Jun 2022 · 11 mos

• Organizing an online seminar about further
• study in Psychology for Psychology students.
• Organizing workshops for Psychology students
• Reading and Writing Research Workshop
• Writing a Resume and CV Workshop
• Job Interview Workshop
• Designing public relations posters for Academic Affairs' social network sites.
• Designing infographics about Academic Affair's activities eg. Clubhouse talk.