Jun 2025 – Present · 9 mos

Mar 2025 – Jun 2025 · 3 mos

• Leading operations in logistics, ensuring smooth workflows, optimizing delivery success rates, and improving overall process efficiency. Collaborating with teams to streamline execution and enhance operational performance

Feb 2024 – Mar 2025 · 1 yr 1 mo

• 1. Manage client accounts, ensuring satisfaction and addressing any issues promptly.
• 2. Facilitate effective communication between clients and internal teams.
• 3.Develop strategies to grow client accounts and identify upselling opportunities.
• 4. Oversee operational processes to enhance efficiency and service delivery.

Nov 2022 – Feb 2024 · 1 yr 3 mos

• 1. Led a team of telecallers, providing guidance and support.
• 2. Monitored performance metrics and implemented improvement strategies.
• 3. Facilitated training and development sessions for team members.

Jul 2022 – Nov 2022 · 4 mos

• 1. Assessed call quality and provided feedback to telecallers.
• 2. Developed quality improvement initiatives and training materials.
• 3. Ensured compliance with company standards and protocols.

Apr 2021 – Jul 2022 · 1 yr 3 mos

• 1. Conducted training sessions for new hires and ongoing development.
• 2. Assessed trainees’ performance and provided constructive feedback.

Mar 2021 – Mar 2021 · 0 mo

Jan 2020 – Feb 2021 · 1 yr 1 mo

• 1. Handled outbound calls, providing excellent customer service.
• 2. Resolved customer issues and queries effectively.