Surjeet Lodhi

Senior Software Engineer

Gurugram, Haryana, India3 yrs 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Proven track record in optimizing IVR performance.
Expertise in full-stack development with WebRTC solutions.
Strong leadership in managing software development teams.

Stackforce AI infers this person is a Fullstack Software Engineer with expertise in Telecommunications and WebRTC solutions.

Contact

Skills

Core Skills

WebrtcIvr OptimizationApi ManagementCall Workflow OptimizationFrontend DevelopmentApi Development

Other Skills

.NET in AzureServer Side ProgrammingMySQLJavaScriptSoftware DevelopmentCursor AIGitHub CopilotCopilotGenerative AILarge Language Models (LLM)Azure FunctionsRedux.jsAsterisk (PBX)VoIP protocols SIPSIP Trunking

About

I am a passionatе and vеrsatilе softwarе engineer with a strong foundation in problеm-solving and a lovе for turning idеas into rеality through codе. With еxpеrtisе in multiplе programming languagеs, I thrivе on building innovativе solutions and crеating impactful projеcts. My approach to problеm-solving is not just about finding answеrs but crafting еlеgant and еfficiеnt solutions that addrеss rеal-world challеngеs. I havе a provеn track rеcord of succеssfully dеsigning and implеmеnting softwarе across various domains. My coding journеy is drivеn by a dееp passion for tеchnology and a commitmеnt to continuous lеarning. I bеliеvе in thе powеr of clеan codе, scalability, and usеr-cеntric dеsign. Whеthеr it's front-end dеvеlopmеnt or backеnd systеms. I'm always еxcitеd to takе on nеw challеngеs and collaboratе with likе-mindеd individuals to crеatе mеaningful and transformativе softwarе solutions. Lеt's bring idеas to lifе and makе an impact togеthеr.

Experience

Fareportal

3 roles

Senior Software Engineer

Jul 2025 – Present · 8 mos

.NET in AzureServer Side Programming

Software Engineer

Promoted

Jul 2023 – Jul 2025 · 2 yrs

Optimized IVR performance and reducing average response times from 400-500 milliseconds to a lightning-fast 100-200 milliseconds. This optimization directly improved the customer experience by significantly reducing wait times and increasing operational efficiency.
Diagnosed and resolved underlying issues that led to API failures, reducing the error rate from 10,000 failures per 24 hours to just 300, on a system handling 3M request per day.
Designed and built CCV Autodialer solution, which optimized call workflows and significantly improved agent efficiency, achieving a 30-40% productivity gain per call.
Designed and developed a scalable React microfrontend with Webpack for unified call management across platforms. This solution, adhering to the single responsibility principle, seamlessly integrated into existing applications, enhancing agent productivity.
WebRTC VOIP Solution: Architected and led full-stack development of a high-performance WebRTC-based VOIP system, implementing peer-to-peer calls, call transfers, and consult call capabilities for real-time customer and agent communication.
Leadership & Ownership : Currently leading a team of three developers as Lead Engineer for the IVR module, responsible for ensuring smooth functionality, improving customer experience through reduced wait times and call routing improvements, and directly contributing to organizational goals like increased customer satisfaction and reduced operational costs.

WebrtcMySQLWebRTCIVR Optimization

Technical Consultant

Jul 2022 – Jul 2023 · 1 yr

I have expertise on both backend and frontend of the application, handling the operational complexity of microservices as well as have Experience with deployment and testing of microfrontend.
Effectively coded software changes and alterations based on specific design specifications.
Effectively experience using and developing APIs.
I've engineered captivating Front-End UIs that blend creativity with seamless functionality.
Single handedly developed call history feature.
Developed call waiting queue on the UI.
Design and Developed DNC(do not call) on both front-end and back-end.
Developed CCD IVR FLOW.
Designed and Programmed Chrome extension for masking the Mobile Numbers

JavaScriptSoftware DevelopmentFrontend DevelopmentAPI Development