Jan 2025 – Jul 2025 · 6 mos · Bengaluru, Karnataka, India · On-site

Apr 2022 – Aug 2024 · 2 yrs 4 mos

Apr 2021 – Mar 2022 · 11 mos

Nov 2019 – Apr 2021 · 1 yr 5 mos

Apr 2018 – Nov 2019 · 1 yr 7 mos · Gurugram, Haryana, India

• Responsible for handling product roadmap of Customer quotation & B2B ordering process across PAN-India for Business Operations, Credit and Finance team.
• Tasked with increasing product adoption, reducing manual intervention among various departments and ensuring the product matches the fast-paced nature of changes in the strategy of the organization.
• Key highlights:
•  Increased # of orders booked by enabling tracking of delivery orders at the time of dispatch. Aided Operations team to rotate credit of the customer and Credit team to track and reduce credit exposure risk
•  Revived customers dormant since 2016-17 by nudging sales team via dashboards and reports. Led to an increase in GMV of ~2.8 Cr in 2 months

Jun 2017 – Apr 2018 · 10 mos · Hyderabad Area, India

• Responsible for handling academic and curriculum related activities as part of Academic affairs council, Graduate student board.
• Electives:
•  Currently working on analyzing and proposing improvements in the Elective bidding process
•  Helping students with Elective bidding queries and knowledge transfer about elective subjects from previous classes
• Curriculum:
•  Ensure completion of feedback for course and faculty. Also, address and communicate any improvements points to Academic Services and Administration (ASA)
• Other Initiatives:
•  Automating daily reminders for academic events to reduce deadlines missed by students
•  Organizing professor-student interaction sessions to promote networking

Jul 2014 – Mar 2017 · 2 yrs 8 mos · Pune/Pimpri-Chinchwad Area

• Responsible for designing solution for change requirements by the client and to help in its implementation and delivery.
• Key projects:
•  Executed solution to prevent fraud/ misuse by customers using cross-border (USA, Canada, and Mexico) simplified unlimited call & text service.
• Primarily responsible for translating client requirements into independent User Stories. Appreciated for taking ownership and engaging multiple stakeholders to solve real-time deployment issues.
•  Provided solutions for implementing a tax-inclusive strategy for the client.
• Primarily responsible to provide the solution for Customer service management, design screens to be used by Customer service representative and collaborate with billing & rating teams.
•  Spearheaded development for Data Stash project to allow customers to carry over unused data into next month.
• End to end responsibility to create User Stories, develop solutions and coordinate with cross-functional teams. Appreciated for zero defect implementation.
• Other Initiatives:
•  Performed detailed analysis of defect lifecycle and designed solution prototype to reduce the time for system troubleshooting.
•  Automated conversion of the entire critical code base of legacy product to a structured maintainable system (COBOL to C) in a team of 5 people.
• Firm Building:
•  1 among 8 selected out of 600+ employees as part of Shadow Management Board in the delivery unit using a bottom-up approach
•  Introduced 360 video feedback process for Team Lead to attribute pain points and increase employee responses
•  Managed budget for conducting weekly team bonding event and activities
•  Led organizing committee for delivery unit and conducted first of kind employee engagement event for 600+ people
• Awards & Achievements:
•  Awarded Top rating at India location consecutively from 2014 to 2017

Jun 2012 – Jul 2014 · 2 yrs 1 mo · Pune/Pimpri-Chinchwad Area

• Job Responsibilities:
•  Lead developer responsible for development of new requirements and maintain existing system
•  Understand client requirements, prepare documentation of features as deliverable and reference repository
•  End-to-end support of the project from development and testing to deployment stage
• Key Projects:
•  Co-designed and developed a critical data stash module to let end-consumers of client stash
• unused data which allowed the client to acquire new customers and customer retention
•  Developed solution to help client achieve increased customer loyalty by providing better in-home
• coverage and network experience
• Awards & Firm Building activities:
•  Recognized and awarded multiple certificates for consistent contribution to project delivery
•  Coordinated and worked with a team of 10 people to organize various employee engagement events at unit level (600 people)
•  Instructor for Ensemble (in-house product of Amdocs) training to new members coming in the unit