May 2023 – Present · 2 yrs 10 mos · Lucknow, Uttar Pradesh, India

• Provisioned consistent and reusable infrastructure templates using ARM templates to deploy Azure resources across dev, staging, and production environments.
• Designed and maintained CI/CD pipelines in Azure DevOps, integrating build validation, release approvals, and environment-specific deployments.
• Built reusable YAML-based multi-stage pipelines to streamline infrastructure provisioning and application delivery workflows.
• Migrated Azure Logic Apps from Consumption to Standard Plan and automated deployments using YAML pipelines, improving release velocity and reducing manual overhead.
• Automated SSL certificate binding for Azure services such as Application Gateway and App Service using Azure CLI, enhancing security and deployment consistency.
• Implemented a secure and scalable Azure Landing Zone in line with Microsoft’s Cloud Adoption Framework and Zero-Trust security principles.
• Developed and maintained 85+ reusable Terraform modules for provisioning Azure resources including compute, networking, storage, and identity.
• Engineered hybrid network connectivity using VNet peering, BGP, private endpoints, and route tables to ensure secure intra-environment communication.
• Designed and implemented backup policies for Azure File Shares and SQL Server on VMs using Terraform and Recovery Services Vaults.
• Integrated monitoring and observability using Azure Monitor, Log Analytics, and Diagnostic Settings to track system health and SLA compliance.
• Delivered enterprise-grade backup strategies leveraging soft-delete, retention policies, and automated vault configuration to ensure long-term data protection for critical workloads.

May 2022 – May 2023 · 1 yr · Lucknow, Uttar Pradesh, India

• ✅ Integrated Command Centre - Monitoring and Operations:
• Demonstrated expertise in overseeing and managing the Integrated Command Centre, ensuring seamless monitoring and operations of critical IT infrastructure components.
• ✅ Server Administration:
• Highly skilled in managing and maintaining server environments, ensuring they are secure, stable, and optimized for peak performance to support critical business operations.
• ✅ Application Performance Monitoring:
• Proficient in utilizing Dynatrace and Nexthink to monitor and optimize application performance, enhancing user experience and productivity.
• ✅ Active Directory Management:
• Proficient in account creation, deletion, and modification within Active Directory, ensuring smooth user management and access control.
• ✅ L1 Troubleshooting (Windows and Linux):
• Proven ability to swiftly troubleshoot issues on both Windows and Linux systems, ensuring minimal downtime and optimal performance.
• ✅ Service Excellence:
• Diligently monitor tickets, prioritize incidents, and execute actions to meet service targets, ensuring seamless operations round the clock.
• ✅ Change Management:
• Expert in incident management, work log updates, change raising, and catalog tasks, ensuring efficient workflow and timely resolutions.
• ✅ Quality Assurance: Perform activities as both executor and verifier, ensuring quality control and operational efficiency.

May 2021 – Apr 2022 · 11 mos · Lucknow, Uttar Pradesh, India

• 🔹Integrated Command Centre -Monitoring and Operations
• 🔹 L1 Troubleshooting(Windows and Linux)
• 🔹 Monitoring Excellence: Leveraging tools like Moogsoft, Nagios, SCOM, and MyXylatics to proactively identify and resolve issues, ensuring uninterrupted service delivery.
• 🔹 ITSM Mastery: Expertise in utilizing ITSM tools including Salesforce Remedy, Service Now, and BMC Remedy to streamline incident management, change control, and service catalog tasks.
• 🔹 Metric Reporting : Utilizing tools like MyXylatics to fetch, collect, and report metrics, enabling data-driven decision-making and continuous improvement initiatives.
• 🔹 Server Troubleshooting: Skilled in RDP access and server troubleshooting, adept at diagnosing and resolving CPU, memory, and disk space issues swiftly.
• 🔹 Health Check Management: Capable of fetching comprehensive server health reports, ensuring proactive maintenance and optimal performance.