Feb 2022 – Nov 2024 · 2 yrs 9 mos

• Sr. Director Operations, League of Legends
• Led global operations, development, and strategic planning for the League of Legends business unit.
• Managed game production, product development, finance, resources, outsourcing, and quality
• assurance.
• Set and managed the product OKRs and accountable for team performances.
• Managed the P&L and directed a budget and oversaw a 400+ person organizions including 200+ outsourcing staff and 50 international team members.
• Cost savings through global operational scaling and strategic outsourcing.
• Built global capacity, improving player experience and product quality across key regions.
• Reversed performance declines and restored operational stability following significant attrition and crisis periods.

Aug 2018 – Feb 2022 · 3 yrs 6 mos

• Game Production Director for PIE - League Personalization, Immersion, and Expression.
• Manage the team operations and delivery of skins, emotes, events, store/loot, yourshop, passes, etc

Dec 2016 – Aug 2018 · 1 yr 8 mos

Dec 2011 – Dec 2016 · 5 yrs · Greater Los Angeles Area

• General Management. Oversaw the development of 4 products from ideation to launch. Generated $50M annual revenue and served 2000 hospitals in the US. Managed (direct and indirect) 4 engineering teams of more than 40 team members including offshore teams from China and India. Administered technology budget of $5M.
• People management. Supervised 8 direct reports, including product owners, business system analysts, UX designers, project/program managers, and QAs, formalized Agile/Continues Delivery practices across all product development teams, and improved product time to market by 300%.
• Machine Learning Product. Managed the Neural Network based Text Analytics product development from the ideation to launch, generated $5M new sales revenue within a year after launch.
• Continuous Delivery. Achieved Continuous Delivery since 2013. Replaced pre-release manual regression testing cycle of 2-month with fully automated testing. Reduced product launch cycle time to 2 hours, from code checked in to live.
• Mobile Development. Integrated newly acquired mobile product line into the organization, streamlined the development process and the infrastructure, and improved operational efficiency by 4 times faster.
• Data Analytics. Built the internal product usage analytics using R, Python, Excel, and Tableau from scratch, generated monthly user insights for account managers, and improved customer relationship management efficiency by 20%.
• Process Improvement. Improved product quality by transformed technology department to Agile XP and Scrum process across all product development teams. Improved the product innovation process cycle time from annually to quarterly and tested 4 product ideas in 6 months.

Sep 2005 – Dec 2011 · 6 yrs 3 mos · Greater Chicago Area

• Led consulting engagements for 15+ clients, including Fortune 500 companies across multiple regions.
• Directed end-to-end delivery of technical solutions for clients in industries like gaming, healthcare, e-commerce, and financial sectors.
• Initiated Agile transformations for Tencent and coached client teams on Agile methodologies.

Jan 2002 – Sep 2005 · 3 yrs 8 mos

• Led a software development team, and utilized Scrum to deliver e-commerce applications and smart device solutions for local government and industrial clients.