Gourav Singh

Business Development Executive

Haora, West Bengal, India6 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Proven track record in managing collections and driving sales.
Recognized as Best Team Leader in multiple roles.
Expert in developing effective recovery strategies.

Stackforce AI infers this person is a Collections and Revenue Management Specialist with strong leadership skills.

Contact

Skills

Other Skills

Strategic ManagementBilling SystemsCustomer Acquisition StrategiesManaging AgentsComputer LiteracyEnglishMicrosoft PowerPointBusiness LeadershipRecords ManagementValues-based LeadershipFinancial MonitoringCredit ControlShrink ManagementCollections Management (Accounts Receivable)Team Leadership

Experience

Delhivery

2 roles

Revenue Assurance Specialist

Dec 2023 – Present · 2 yrs 3 mos

Accounting & Finance

Credit Controller

Dec 2023 – Present · 2 yrs 3 mos

Managing accounts of top clients in the Rest of Maharashtra region for Delhivery Ltd. Overseeing a good portfolio . Resolving billing and payment disputes of clients efficiently.

Conneqt business solutions

Operation Team leader

Feb 2023 – Dec 2023 · 10 mos · Kolkata, West Bengal, India · On-site

Conneqt business solutions

Team Lead

Jan 2023 – Nov 2023 · 10 mos

Managing a team of 18 agents to drive collections effectively. Monitoring accounts to identify outstanding debts and strategizing recovery. Investigating historical data to enhance customer regularity and performance. Developing strategies tailored to customer occupation. Awarded WOW Performer of the Month (March) for being the Best Team Leader (PAN India).

Five splash infotech

Business Team Lead

Jun 2022 – Dec 2023 · 1 yr 6 mos

Led a team of 30 agents to achieve business loan sales targets. Ensured optimal performance by managing daily shrinkage. Maintained and updated spreadsheets to track overall sales performance.

Fives digital

Team Leader Operations

May 2022 – Jan 2023 · 8 mos · Varanasi, Uttar Pradesh, India · On-site

Fusion bpo services

3 roles

Team Leader

Jul 2021 – May 2022 · 10 mos

Worked and Learnt a lot

Collections Team Lead

Promoted

Jan 2020 – Jun 2022 · 2 yrs 5 mos

Tenure: 1 year. Supervised a team of 15 agents to achieve collections targets. Monitored daily performance and maintained accurate records. Developed strategies to optimize collections based on customer occupation. Best Team Leader Award in Monthly RNR for highest collections. Yearly RNR Award for Best Team Leader in India Bulls collections. Participated in Fusion's Learning & Development program and received a completion certificate.