VIJAYA VELAGA

Operations Associate

Dubai, United Arab Emirates9 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in fleet administration and damage estimation.
Proven track record in optimizing vehicle turnaround.
Strong background in managing repair schedules and vendor relations.

Stackforce AI infers this person is a Fleet Management Specialist with expertise in operational efficiency and vehicle maintenance.

Contact

Skills

Core Skills

Fleet AdministrationDamage EstimationRepair ManagementQuality ControlCustomer Service

Other Skills

Off-hire coordinationCost evaluationRepair schedule managementVendor relationship managementCompliance with lease return standardsOperational efficiencyRepair and maintenance managementInsurance claims processingFinancial reportingResource allocationProcess improvementIssue resolutionProduct knowledgeRecord maintenanceCollaboration

About

Shift Car Rent, part of AWR Mobility, benefits from dedicated fleet administration and lease off-hire expertise, ensuring efficient vehicle turnaround and precise damage estimation. The role involves managing repair schedules, coordinating vendor services, and optimizing fleet uptime—all while maintaining cost efficiency and operational excellence. With an MBA from Jawaharlal Nehru Technological University Kakinada and a BBA from Andhra University, combined with extensive experience in vehicle operations, the focus remains on aligning business objectives with operational strategy. The aim is to support seamless vehicle transitions, enhance quality standards, and foster collaborative efforts across teams.

Experience

Shift car rental | awr mobility

3 roles

Senior Fleet Administration & Lease Off-Hire | Damage Estimation Specialists.

Jan 2022 – Present · 4 yrs 2 mos · On-site

As a Senior Fleet Administration & Lease Off-Hire | Damage Estimation Specialist at Shift Car Rent (AWR Mobility | AW Rostamani Group), I specialize in overseeing fleet administration, managing the off-hire process, and conducting precise damage assessments to ensure vehicles meet quality standards for re-leasing. With a keen eye for detail and a strong focus on operational efficiency, I work to optimize fleet uptime while minimizing repair costs and turnaround time.
Core competencies include:
Fleet administration and off-hire coordination
Accurate damage estimation and cost evaluation
Managing repair schedules and vendor relationships
Ensuring compliance with lease return standards
Continuous improvement of fleet utilization and operational efficiency
I am dedicated to ensuring that vehicles are returned in optimal condition, delivering a seamless experience for customers and minimizing operational disruptions for the company. By balancing efficiency with attention to detail, I play a key role in maintaining the high performance and reliability of the fleet.

Fleet administrationOff-hire coordinationDamage estimationCost evaluationRepair schedule managementVendor relationship management+2

Senior Workshop Coordinator

Promoted

Jan 2019 – Jan 2022 · 3 yrs · On-site

As a Senior Workshop Coordinator, I managed the repair and maintenance process for all fleet vehicles—including accident-related damage repairs. I oversaw quality control to ensure every job met company standards, coordinated with insurance companies for claims processing, and handled financial reporting to maintain accuracy and transparency across repair and claim activities.
Key Responsibilities:
Oversee repair and maintenance of all fleet vehicles, including accident‑related damage
Manage and coordinate all accident vehicle cases, ensuring timely and accurate repair completion
Liaise with insurance companies for claim processing, documentation, and approvals
Conduct quality control inspections to ensure compliance with internal standards and industry regulations
Prepare financial service statements, reports, and cost analyses related to repairs, claims, and services
Supervise workshop staff and allocate resources efficiently for repair workflows
Maintain detailed records of repairs, claims, costs, and service histories for the entire fleet
Ensure compliance with company policies, insurance requirements, and safety standards
Identify and implement process improvements to reduce repair turnaround times and costs.

Repair and maintenance managementQuality controlInsurance claims processingFinancial reportingResource allocationProcess improvement+1

Customer Service Representative

Jan 2017 – Jan 2019 · 2 yrs · On-site

As a Customer Service Representative, I was responsible for delivering excellent support and service to customers, ensuring their needs were met promptly and professionally. I handled inquiries, resolved issues efficiently, and contributed to a positive customer experience.
Key Responsibilities:
Responded to customer inquiries via phone, email, and in-person interactions
Resolved complaints and service issues in a timely and effective manner
Provided detailed information about products, services, and policies
Maintained accurate records of customer interactions and transactions
Collaborated with internal teams to ensure customer satisfaction and issue resolution
Upsold relevant services and supported business growth through excellent service delivery
Maintained a high level of professionalism and empathy in all customer interactions