Kritika Kedia

Product Manager

India7 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Reduced patient wait times by 40-60% with telemedicine.
Achieved 25% revenue uplift through analytics dashboards.
Unified systems for 15,000+ vehicles in India.

Stackforce AI infers this person is a SaaS Product Manager with expertise in API integrations and real-time analytics.

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Skills

Core Skills

Product StrategyApi IntegrationsProduct DevelopmentUser ResearchWorkflow Automation

Other Skills

Software Product ManagementReal-Time AnalyticsProduct VisionData IntegrationProduct Road MappingTelemedicineEHR ConnectivityData StandardizationReal-Time TrackingUser Experience DesignAdaptive LearningIT IntegrationUser Experience Design (UED)HealthcareDiscovery Process

About

I love to build and scale products that solve real user pain points by blending systems thinking, data-driven insights, and genuine empathy. From slashing patient wait times 40-60% with HIPAA-compliant telemedicine to unifying fragmented systems for 15,000+ vehicles in India, I turned complex challenges into intuitive solutions that delivered measurable outcomes of 25% revenue uplifts, 42% adoption rates, and 52% reductions in rework. My career progression: → Senior Business Analyst @ Daffodil Software – Tackled inefficiencies in HealthTech, Mobility, and EdTech → Product Owner @ Cvent – Roadmap ownership for enterprise feedback tools i.e Cvent Surveys → Product Manager @ 24/7 Software – Leading Integrations & Analytics for venue operations Adventurous collaborator: Led a 12-person team on a 14,000-ft Himalayan trek (Hampta Pass trek) and orchestrated cross-functional offsites skills that fuel my passion for aligning diverse teams. Tools & Approach: Figma prototyping • SQL/Mixpanel analytics • User research & validation • Agile roadmapping • No-code automation (Make.com, n8n) Core Expertise: • Product Strategy & Roadmap • API Integrations & Real-Time Analytics • Workflow Automation • User Research & Validation • Cross-Functional Leadership • Go-to-Market Execution Always excited to connect with fellow product builders passionate about creating impactful SaaS experiences - B2B or B2C. Let's chat!

Experience

24/7 software

Product Manager

Feb 2024 – Present · 2 yrs 1 mo

Leading the Integrations and Analytics platform that powers real-time operations for large venues.
My focus has been on connecting fragmented third-party systems through an API-first approach, so that venue operations teams can rely on consistent, real-time data during live events.
We launched analytics dashboards that improved operational visibility, reaching 42% adoption and contributing to a 25% revenue uplift.
I’m also been focused on expanding the integration ecosystem and scaling it sustainably by standardizing integration patterns across partners with varying API maturity. This has reduced manual triage and, so far, resulted in 52% less rework, 35% faster implementations, and a platform that’s easier to extend as new partners and venues come on board.

Product StrategySoftware Product ManagementAPI Integrations

Cvent

Product Analyst | Product Owner

Oct 2022 – Feb 2024 · 1 yr 4 mos · India

Worked on Cvent Surveys, an enterprise feedback platform used across large, data-heavy event workflows.
One key focus was addressing data fragmentation across customer workflows. Worked on a native Salesforce integration that gave enterprise teams a unified view of customer and survey data, driving a 25% increase in product adoption within two quarters.
Identified structural UX limitations caused by highly diverse survey use cases and addressed them by standardizing and refining survey templates through customer research and competitive benchmarking, improving usability resulting in a 12% increase in customer retention.

Product DevelopmentProduct VisionUser Research

Daffodil software

Sr.Business Analyst | Product Owner

Sep 2019 – Oct 2022 · 3 yrs 1 mo · Gurgaon

Worked with global clients across healthcare, mobility, and consumer learning to shape product direction, validate ideas, and scale platforms under real-world constraints.
VivoDoc – U.S. Telemedicine Marketplace & EMR :
Helped define and deliver a telemedicine platform aimed at reducing patient access delays and operational strain on providers. The focus was on improving appointment discovery, eligibility clarity, and clinical workflow integration through real-time scheduling, insurance checks, EHR connectivity (Athena Health, DrChrono), and cloud-based payments.
These capabilities materially improved access and utilization, shortening effective wait times by ~40–60%, increasing provider utilization by ~20%, and scaling the platform to 1,000+ practitioners across 60+ specialties. Continuously refined product decisions using experimentation and hypothesis validation.
Chalo – India's #1st Bus Transport Technology Platform
Contributed to unifying a fragmented ecosystem of GPS hardware, ticketing systems, and dispatch tools into a centralized ITS + DOA platform. The work focused on standardizing data ingestion and enabling real-time operational visibility.
The platform supported 15,000+ vehicles across 17 cities, enabling automated fare collection, real-time tracking, and scalable fleet operations.
Adnan – Offline-First Quran Learning Platform
Redesigned core platform flows to better support offline-first usage at scale, introducing progress tracking and adaptive repetition as shared platform patterns. This improved learning outcomes and increased course completion rates by 22% .

Software Product ManagementProduct Road MappingProduct StrategyWorkflow Automation