Archana Sriram

Head of Talent

Bengaluru, Karnataka, India16 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16+ years of HR experience driving business success
Expert in aligning HR strategies with organizational goals
Proven track record in enhancing employee engagement

Stackforce AI infers this person is a seasoned HR professional specializing in customer success and employee engagement strategies.

Contact

Skills

Core Skills

Hr OperationsEmployee EngagementCustomer SuccessClient OnboardingPresalesLead ManagementRevenue Growth StrategiesHr Business PartneringEmployee Lifecycle ManagementTalent AcquisitionRecruitment Management

Other Skills

stakeholder managementtalent initiativesperformance managementcustomer servicecustomer satisfactioncustomer experiencecustomer supportcustomer engagementproblem solvingsocial media marketingchange initiativesbuilding trustteam managementproject managementpeople management

About

I am an HR professional with 16+ years of experience across Human Resources Operations, HR Business Partnering, and Customer Success. Over the years, I have partnered with business leaders to drive HR strategies, streamline processes, enhance employee engagement, and strengthen client relationships. Currently, as a Lead HRBP at Kido Enterprise, I partner closely with leadership and teams to align people practices with business goals. I drive cadence, end-to-end HR operations, employee engagement, and talent initiatives while also contributing to customer success, account management, and revenue growth. My expertise includes: HR operations, employee engagement & stakeholder management Talent acquisition, onboarding & background verification (BGV) Business partnering with leadership on people strategy & workforce planning Customer success, client onboarding & ROI growth strategies Team leadership, performance management & training I am passionate about enabling business success through people, creating a positive workplace culture, and building sustainable growth roadmaps for employees and organizations alike.

Experience

Kido enterprises private limited

4 roles

Lead -HRBP

Promoted

Aug 2025 – Present · 7 mos

HRBP for 110+ employees across India, partnering with leadership to align people strategy with organizational goals.
Oversee HR operations, including onboarding, policy implementation, and compliance.
Drive cadence with department heads, ensuring consistent alignment on performance and workforce planning.
Leadership Hiring
Manage KPIs, appraisals, and career development roadmaps to strengthen team performance and growth.
Conduct one-on-one sessions with employees to identify gaps, provide support, and enhance engagement.Managing Cadence for the business teams.
Perform attrition analysis and implement targeted retention strategies.
Handle employee grievances with empathy, ensuring timely and effective resolution.
Facilitate goal setting, buddy alignment, and career discussions to improve onboarding and long-term employee success.
Foster a culture of growth, engagement, and performance excellence across the organization.

HR operationsemployee engagementstakeholder managementtalent initiativesperformance management

Inside Delivery Zonal Manager - Customer Sucess

Promoted

Jul 2024 – Jul 2025 · 1 yr

Zonal Manager – Preschool Delivery & Customer Success (2020 – 2023)
Managed preschool delivery operations and customer success across multiple regions.
Onboarded clients, implemented curriculum training, and monitored school performance.
Conducted ROI discussions with clients and identified upselling opportunities.
Collaborated with sales and academic teams to drive revenue growth and client satisfaction.
Supported client onboarding, training, and curriculum execution.
Helped set up preschool infrastructure and facilitated teacher/owner training.
Maintained CRM records, client communications, and performance tracking.
Conducted school visits, observation reports, and regional training sessions.
Making the school owner successful to drive the learning out and make the business profitable

customer servicecustomer satisfactioncustomer experiencecustomer supportcustomer engagementcustomer success+1

Head of Pre Sales

Jul 2023 – Jun 2024 · 11 mos

Presales – Lead & Prospect Management (alongside delivery role set up a Pilot project in the company)
Played a vital role in the sales process by identifying customer needs and proposing solutions.
Conducted discovery calls to understand school requirements and pain points.
Collaborated with sales, technical teams, and clients to create impactful proposals and presentations.
Qualified leads and supported faster closures for the sales team.
Assisted in developing sales and marketing materials to engage prospects and strengthen conversion rates.

problem solvingsocial media marketingpresaleschange initiativeslead management

Inside Delivery - Zonal Manager

May 2018 – Jun 2023 · 5 yrs 1 mo

Managed Customer success and preschool delivery operations across regions, ensuring curriculum implementation and client satisfaction.
Manage client onboarding, training, and revenue growth strategies, including ROI analysis and up-selling.
Lead a team of 18, overseeing KPIs, appraisals, and performance roadmaps.

problem solvingbuilding trustchange initiativescustomer successrevenue growth strategies

Scaleneworks

Asociate Manager HR

Feb 2014 – Jun 2017 · 3 yrs 4 mos · Bengaluru, Karnataka, India · On-site

HR Business Partnering & Employee Engagement
Partnered with operations and stakeholders on training, skill-based placements, and communications.
Designed and executed monthly HR dashboards covering hiring, attrition, and engagement initiatives.
Led employee engagement programs, grievance handling, skip meetings, and employee satisfaction surveys.
Conducted inductions on organizational policies, culture, systems, and reimbursementsManaged exit interviews, analyzed feedback, and presented insights to management for retention strategies.
Solely handled Background Verification - vendor management including contract renewals, pricing amendments, and compliance.
HR Operations: Offer, BGV & Onboarding
Managed the end-to-end employee lifecycle from offer generation to onboarding.
Oversaw post-offer follow-ups, document collection, and HRIS (Resolute) updates.
Coordinated with IT/Admin for laptop/desktop requests, email ID creation, and buddy alignment.
Ensured 100% compliance in background verification (BGV), managing discrepancy cases with operations.
Handled offer negotiations, resolving candidate queries, and securing management approvals.
Verified vendor invoices and approved payments for BGV services.
Maintained audit-ready databases and conducted monthly trend analysis for leadership review.

employee engagementteam managementproject managementHR business partneringemployee lifecycle management

Aegis limited

Senior Executive HR

Feb 2013 – Jan 2014 · 11 mos · Bangalore

Managed full-cycle recruitment for BPO hiring, including sourcing, screening, interviews, and onboarding.
Represented the Talent Acquisition team and led bulk recruitment drives for clients such as Expedia, AOL, and British Telecom.
Built strong stakeholder relationships with hiring managers and operations teams to meet aggressive hiring targets.
Sourced candidates across multiple levels through job portals (LinkedIn, Naukri, Monster), referrals, consultants, and campus hiring.
Coordinated consultant hiring, job postings, and campus recruitment drives, ensuring a steady talent pipeline.
Maintained recruitment dashboards and reported key metrics regularly to leadership.

people managementbusiness developmentgo-to-market strategytalent acquisitionrecruitment management

Wipro

HR Executive

Jun 2007 – Nov 2011 · 4 yrs 5 mos · New Delhi Area, India · On-site

Managed end-to-end recruitment for associate-level positions, including screening, shortlisting, salary negotiation, offer rollouts, and background checks.
Successfully conducted campus recruitment drives across multiple colleges, coordinating with HR and operations for smooth execution.
Improved time-to-hire (TAT) by proactively sourcing candidates through job portals, agencies, employee referrals, job fairs, and advertisements.
Led induction and onboarding processes: joining formalities, orientation sessions, volume inductions, and issuance of appointment letters.
Oversaw Background Verification (BGV) for all levels, ensuring 100% compliance with client agreements and managing discrepancy cases with employees and leadership.
Supervised the Induction Team, ensuring accurate documentation, welcome kit distribution, and seamless new hire experience.

change initiativessmart workingcross-functional team leadershipteam buildingrecruitment managementHR operations