Neeharika Singampalli

Software Engineer

Visakhapatnam, Andhra Pradesh, India4 mos experience

Key Highlights

Certified ServiceNow System Administrator
Hands-on experience in ITSM module implementation
Passionate about simplifying workflows and building smart solutions

Stackforce AI infers this person is a ServiceNow Developer with a focus on ITSM solutions in the SaaS industry.

Contact

neehas710@gmail.com LinkedIn

Skills

Core Skills

ServicenowItsm

Other Skills

Business RulesClient ScriptsUI PoliciesData PoliciesACLsSLAsGlide APIsCSMIntegrationClient Side ScriptingWorkflow ManagementHTMLCascading Style Sheets (CSS)JavaScriptService Catalog

About

Hi, I’m Neeharika Singampalli – a Certified ServiceNow System Administrator, passionate about simplifying workflows and building smart solutions on the Now Platform. As a fresher in the ServiceNow domain, I have a strong foundation in ITSM, including Incident, Problem, Change, and Knowledge Management. I’m comfortable working with Client Scripts, Business Rules, UI Policies, ACLs, SLAs, and Glide APIs, and I enjoy learning how these components come together in real-world implementations. In addition to ITSM, I have basic knowledge of HRSD, CSM, and ServiceNow Integrations, and I’m actively exploring how these modules help improve employee and customer experiences. 🔹 Key Skills & Knowledge: ITSM, HRSD, and CSM fundamentals ServiceNow scripting (JavaScript, Glide APIs) Client Scripts, Business Rules, UI Policies, ACLs Reports, Dashboards, SLAs, Data Policies Basic understanding of Integrations I’m a curious and enthusiastic learner who enjoys exploring new platform features, engaging with the ServiceNow community, and continuously improving my skills 🌱 Excited to learn, grow, and collaborate with like-minded professionals. Let’s connect! 😊

Experience

Keshrimind

ServiceNow Developer

Nov 2025 – Present · 4 mos · Raurkela · On-site

Working as a ServiceNow Developer with hands-on experience in ITSM modules and platform customization. Involved in implementing and supporting Incident, Change, Problem, and Knowledge Management processes.
Key Responsibilities:
Worked on ITSM modules including Incident, Change, Problem, and Knowledge Management.
Created and configured Business Rules, Client Scripts, UI Policies, Data Policies, and ACLs.
Developed and customized Service Catalog items, Record Producers, and Catalog Client Scripts.
Designed and maintained Workflows and Flow Designer flows.
Implemented SLAs, Metrics, Scheduled Jobs, and Notifications.
Developed reports and dashboards for business visibility.
Worked with Glide APIs for server-side scripting.
Performed form customization, related list configuration, and field-level security.
Supported enhancements, bug fixes, and requirement-based customizations.
Participated in requirement gathering and testing activities.

ServiceNowITSMBusiness RulesClient ScriptsUI PoliciesData Policies+3

Savvy it solutions

Software Engineer Intern

Jan 2025 – May 2025 · 4 mos · Visakhapatnam, Andhra Pradesh, India · On-site

Worked as a ServiceNow Developer Intern. My role in the team was to work on configuration, customization, and testing of the ServiceNow platform.
Worked on building and configuring ITSM modules such as Incident, Change, Problem, and Knowledge Management using Business Rules, Client Scripts, UI Policies, and ACLs.
The work environment was a startup setup, which helped me improve my technical and practical skills on the ServiceNow platform through hands-on project development.

ServiceNowITSMBusiness RulesClient ScriptsUI PoliciesACLs