Jun 2024 – Jun 2025 · 1 yr

Mar 2024 – Present · 2 yrs · New York City Metropolitan Area

• Creating experiences, products and services that create positive ripple effects in the lives of people & organizations.

Jan 2024 – Present · 2 yrs 2 mos · New York City Metropolitan Area

• Growth at the Intersection of Ambition + Purpose
• Fractional & advisory services

May 2022 – Apr 2024 · 1 yr 11 mos

• Global product leader - P&L ownership within Bain's New Venture Business Unit
• Launched and GM of Kinetics AI, Bain's predictive customer analytics platform
• Developed ML ops and model management governance processes
• Launched and GM of Bain's CX Training & Certification product, Bain's first DTC subscription product and B2B Customer and Employee Experience transformation training
• Hired & managed Customer Success, Client Delivery, VoC, Product Ops, and Commercial Enablement functions
• Established and hosted Bain's inaugural Women in Leadership summit with guest speakers from companies such as StitchFix, SpaceX, Bloomreach, and Microsoft

Mar 2021 – May 2022 · 1 yr 2 mos

• Lead commercial strategy for NPS Prism's Utility and Telco practices
• NPS Prism is Bain's customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences to grow loyalty and sales

Nov 2018 – Mar 2021 · 2 yrs 4 mos

• Co-launched and managed Forrester's Training & Certification product (including CX, B2B Marketing, and Information Security - Zero Trust); Forrester's first DTC product
• Hired and managed customer success, operations, and instructional design teams
• Launched and scaled the customer engagement model and revenue recognition process
• Managed customer experience strategy & VoC
• 2019 Best Certification Gold Award Winner - Brandon Hall Group

Sep 2016 – Nov 2018 · 2 yrs 2 mos

• Served as a strategic advisor to cross-industry CMOs including establishing client engagement plans & success metrics
• Lead scoping calls yielding a ~22% increase in annual product revenue
• Tested and implemented new engagement model which increased engagement metrics by 65% and renewal rates by 15%
• Designed, marketed and hosted ~18 virtual and 3 in-person events annually for 50+ industry CMOs

Jun 2013 – Sep 2016 · 3 yrs 3 mos

• Managed Northeast region
• 2015: 118% of annual sales quota
• 2014: 136% of annual sales quota
• Sales recognition awards, Presidents club achiever, two-year team MVP
• Member of Sales advisory council, a committee established with the goal of redefining the client experience, contributing to the product strategy, and informing sales strategy and compensation model

Jan 2011 – Jan 2012 · 1 yr

• Lead Customer Success and upsell motions for premier client accounts across industries including oil & gas/energy, financial services, retail
• 125% of annual plan

Jan 2012 – Jun 2013 · 1 yr 5 mos · New York City Metropolitan Area

• Managed the NA Southeast sales region including territory planning, establishing prospecting playbooks, and leading scoping calls
• Established new hire onboarding and training process for client development team
• Acquired by Heidrick & Struggles

Jun 2008 – Jan 2011 · 2 yrs 7 mos

• Implemented and managed the global RFP Process (formerly outsourced), which included systems integration, internal training, reporting, & change management
• Managed Langham’s travel agent rewards program, yielding a ~73% increase in transient sales
• Managed the digital content calendar, global consortia marketing program, and social media strategy in partnership with agency partners and in-house design team
• Marketing Coordinator: June 2008 - June 2009
• Marketing Services Manager : June 2009 - January 2011

Sep 2005 – May 2008 · 2 yrs 8 mos · New York City Metropolitan Area